Michael Strobel Email & Phone Number

Michael Strobel is a Plumbing Manager at ARS May 2018. They possess expertise in team building, customer service, leadership, call centers, customer satisfaction and 24 more skills. Colleagues describe them as "Working for Michael opened my eyes to how you can be both customer and employee centric. When he came into the center many were concerned with the increased level of performance he sought. However he was there to assist us every step along the way. He explained the benefits of being more efficient in our jobs and how it would make our daily tasks more enjoyable. His suggestion and assistance to all in the center quickly had all hitting his targets he sought quickly. Michael always had the time to discuss any of my and my peers issues and/or concerns. As busy as he was, he would always find the time to encourage us and help us be the best that we could be. His knowledge of resolving escalated situations was something I learned from and will use in my future. He always displayed a positive attitude in everything he handled and this was felt by his team and the team was better because of it. When situations arose that would make us nervous, his calming and intuitive management style made it easier to handle. I am a better employee because of Michael's guidance, I know all of my peers share the same sentiments regarding his skills, knowledge and experience." and "Having worked in After Sales Service & Support for 35 years, I have had the opportunity to work with many accomplished and highly talented people. Michael stands out for his professionalism, spirited drive, willingness to serve, innovative mind-set, ownership and attention to detail. I had the pleasure of being part of the hiring process and bringing Michael in the organization in a key position. Michael played an integral role in using “root cause methodology” to analize system controls & processes, made solid recommendations to lead his team efforts and actions in supporting our clients, technicians and dealer network in pursuit of improved delivery of service. Michael crafted and drove various department initiatives that provided excellent results to turn-around quality and improve service performance levels in customer operations. Michael is also a strong clear communicator, results oriented and “accountable go to person” to implement and execute control systems, tools and process to continuously improve the client experience. I have no doubt that Michael’s professional experience would be an asset to any employer who is in the market for driving a "Best in Class" organization. It is with complete confidence that I recommend him on the wealth of operation knowledge, skill and experience in the area of After Sales Support, Operations, and Customer Support"

Listed skills include Team Building, Customer Service, Leadership, Call Centers, and 25 others.