Identify and develop strategic partnerships with medical providers in the community.Designed and implemented provider partnership program to increase referrals and to strengthen communication and build support for referring medical providers. Direct provider referrals doubled in the first year and continue to achieve consistent growth.Responsible for leading the office team to comply with operational policies and procedures.Facilitated weekly staff and leadership meetings.Regularly participate in strategic planning meetings with practice leadership.Vetted all vendor presentations and information for possible implementation. Evaluated all vendor contracts and served as the direct liaison for the practice.Prepared monthly patient volume reports to evaluate progress of current organization objectives.Created plans to promote local exposure through participation in community events.

Responsible for the daily operations of a non-traditional educational organization using contemporary technology to service 500 families, 800 students, 75 employees, four academic facilities, and administrative offices. Annually reviewed organizational policies, manuals, and documentation to ensure proper compliance.Efficiently maintained budget/cost control, accounts payable/receivable, payroll, tax reporting. Provided risk management and adequate insurance coverage for multiple campus locations. Maintained, created, and modified databases promoting efficient data collection and reporting. Developed lead management system designed to generate new business where every touchpoint is an opportunity to engage potential families/students. Prepared financial reports by collecting, analyzing, and summarizing account information and trends. Negotiated all vendor contracts including copier equipment, security and financial services. Created and directed financial plans for accounts in arrears due to illness/unforeseen circumstances.

Negotiated accurate resolution of complex medical and wage claims with insureds, attorneys, and medical providers in accordance with policy contracts, medical coding rules, and Florida statutes. Promoted to PIP Team Leader within eighteen months of employment. Contributed and participated in the development, training, and evaluation of employees in accordance with established performance standards. Directed training/staff development initiatives to maximize productivity. Recognition committee member, responsible for creating and implementing incentive programs.

Assured claims were fairly and accurately evaluated in accordance with established standards of productivity, quality and timeliness. Regularly provided outstanding customer service by recognizing the customers' needs and by responding in a quick, yet empathetic, manner. Served as office coordinator, trainer, and liaison for all technology issues and concerns. Selected to participate on Task Force to minimize current and future litigation through the establishment of contracts with providers and attorneys. Granted full authority to resolve any issues, fees and costs associated with a claim through active negotiation.