User Support Specialist
Current- Provide focused support for all end-user technical and application software problems at a Tier 2 level both desk side and virtually via remote control and phone support. Primary interface with end users when investigating and resolving their problems.- Perform testing of software applications, upgrades, security patches as deemed necessary, utilizing the Firm's test matrices to ensure the usability of the Firm's core PC applications suite, as well as application performance and system performance stop watch testing.- Participate on project teams including small to large sized projects, effectively meet project milestones, deadlines and target dates; work closely with project managers to understand defined and scheduled tasks.