Leveraging two decades of expertise in the finance sector, my current role is as the Head of Debt Sale and Recoveries. During my professional journey I have demonstrated the ability to increase commercial performance through competencies in Account Management, especially within the Credit Card and Loan markets. I've spearheaded initiatives that set new benchmarks in Quality Assurance, Customer Experience, and Employee Engagement. My approach is characterised by a strategic blend of leadership, innovation, and a deep understanding of market dynamics, driving substantial improvements in operational efficiency and customer loyalty.In parallel, my role as the Co-Founder of ZEN8 combines my lifelong passion for swimming and an emergent interest in game development. With a foundation built on 20 years as a national-level swimmer, ZEN8 is a demonstration of my commitment to enhancing athletic performance through innovative training solutions. This venture marries my competitive spirit with entrepreneurial acumen, aiming to revolutionise how athletes train and perform. My interest with game development further enriches my skill set, fuelling my pursuit of engaging, immersive experiences that bridge the gap between physical endurance and digital innovation.