Michael Su Email & Phone Number

• Lead a team of 3 Integration PMs, to be the front-line technical experts to assist clients toproceed integrations successfully for the products offering.• Has overall responsibility for project planning & managing allocated resources. Manageall phases of a project: Initiating, planning, execution, monitoring/control and closing.• Support daily operations of technical inquiries with internal and external parties. And aswell as being able to compose high level specification from the client or highermanagement’s requests to communicate with product teams internally.• Familiar with Software Development Process and being able to evaluate the work processin cross functional teams, to find the gaps and to facilitate process improvements.• Handle required documentations for the projects such as project charter, project status updates and reporting etc.

Taipei City, Taiwan

• Responsible to lead a Product Team of 7 to build a gaming platform.• Worked with internal stakeholders and external customers to conceptualize the productvision and to align product roadmap to strategic goals.• Researched and performed competitor analysis to better define the product features andproduct roadmap.• Defined backlog items (epics/features/user stories/ mockups), and came up with detailedspecifications for the product features so they were clearly understood by the agile scrumteam for implementation.• Assessed value and prioritized user stories & product features to ensure work werefocused and delivered with maximized values that were aligned with the productstrategy.

Taipei City, Taiwan

• To elicit & document business requirements from business owners and users to ensurebusiness requirements definition is completed, by identifying key business drivers,critical success factors, functional and non-functional requirements, and constraints.• To verify and validate business requirements such as Free Bet, with business owners andusers, to ensure continual relevance and accuracy of business requirements by developingbusiness test cases, constant communication and feedback.• To manage 3rd party vendors driven communications (Project Management) to provide a single point of contact for the integrated vendor products.

Taipei City, Taiwan

• Responsible to lead project teams of 10 in integrating the 3rd party vendor products(BetTrade, Superlive, Voidbridge Gaming, Micro-Gaming, Fishing World, Virtual Sports,Card Clubs, BetBuilder, Sportsbook Odds Feed Services) to the existing platform in atimely manner and at the required level of quality. • Acted as Business Analyst to work closely with Product Manager and other Stakeholdersto gain in-depth understanding of the 3rd party vendor products and as well as definingproject scope, requirements and deliverables for each project. • Able to learn quickly in details of the existing system architecture and business domainknowledge, and to work closely with technical leads in applying new technologies torespond to business needs.• Being the primary contact window and to develop project plans & track milestones anddeliverables. Set and continually manage project expectations with team members andother stakeholders.

• Lead a team of 5 which consists of SAs and programmers to improve business anddevelopment processes more efficiently with Java, Shell Scripts and DB procedures toelevate the competitiveness of Acer PLM systems with global users.• Manage the outsourced sub-contractors to continuously design, implement, test, and deploy Acer PLM systems with Java and Acer’s custom MVC framework within budget, agreed scope of work and timeline. • Scheduled and support custom projects roll-out to EMEA, US, Asia and as well as collaborate with ODM for information exchange and sharing via custom IT solutions.• Work closely with global users to identify requirements and to provide IT solutions to meet their business needs. • End users are very satisfied with my professional and efficient support to resolve their problems with the system.

Taiwan

• Lead a team of 10 ~ 15 software engineers and security consultants to deliver newproduct feature releases, and to provide top quality services to customers. • Collaborate with cross-functional teams (marketing, sales, development, and customersupport teams) to improve market share, to increase sales revenue from $0 toapproximately $3 million USD annually and to ensure strong customer service andcustomer satisfaction, which as a result led to growing a single product into a productline. • Work closely with the backend development team to design and implement the ArmorizeCloud, a unified web platform, to offer a few security scanning services via Armorize’sAPI using Java and HTTP requests with JSON to all global OEM customers.• Design and enhance the existing user interface with the frontend development team usingHTML, PHP and JavaScript to ensure great user experience with the service offering.• Acted as a key contact window for all global OEM customers, such as Symantec,GlobalSign and GMO, ...etc, and as well as understanding customer requirements andmaintaining highest customer satisfaction.

• Work closely with clients to identify requirements and propose custom business solutions to meet their unique needs and organizational strategies. • Design, implement, test, and deploy high-quality Web based business solutions with J2EE technologies and PostgreSQL in Health Care and Services industries. • Collaborate with Systems Assurance manager to provide maintenance and support for developed systems in a timely manner.

• Design and develop custom-built applications, which consist of Swing and Web based user interface with Oracle DB and JBoss application server.• Consult with end users to identify current operating procedures to clarify program objectives and client requirements.• Analyze and resolve issues related with the Student/Staff Information System using JIRA.

• Apply software engineering techniques to develop secure and affordable online accommodation reservation system for non-franchised motel of medium size.• Work closely with web designer to realize designs and features of web site in HTML/CSS.• Evaluate and recommend database environment recommendations resulting in minimizing production costs.• Design, develop and implement real-time relational database in MySQL within tight timescale.