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@cyberark.com
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Michael Su is listed as Customer Success at Astrix Security, based in Greater Boston, United States. AeroLeads shows a work email signal at cyberark.com and a matched LinkedIn profile for Michael Su.
Michael Su previously worked as Principal Customer Success Consultant at The Success League and Senior Customer Success Consultant at The Success League. Michael Su holds Bachelor Of Business Administration (B.B.A.), Finance And Mis from Northeastern University.
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AeroLeads found 1 current-domain work email signal for Michael Su. Compare company email patterns before reaching out.
I am a dedicated customer success professional with a passion for helping clients achieve their cybersecurity goals. At Astrix Security, I focus on building strong relationships and providing strategic guidance to ensure organizations can effectively secure their third-party integrations and SaaS applications. With a background in tech and experience in both client-facing roles and cybersecurity, I thrive on delivering tailored solutions that drive user adoption and long-term success.
Listed skills include Identity Management, Security, Information Security, Network Security, and 11 others.
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A career timeline built from the work history available for this profile.
New York, Us
Astrix Security is a leading cybersecurity company focused on securing third-party integrations and SaaS applications. As a member of the customer success team, I help clients maximize the value of our solutions by ensuring seamless implementation, driving user adoption, and addressing security concerns, all while maintaining strong relationships to support their long-term success.
San Francisco, Ca, Us
At The Success League I work with CEOs and Customer Success Leaders to develop the essential skills for their roles.With my numerous years of experience as a Customer Success executive, I am able to help others build strong teams that deliver an outstanding customer experience.I specialize in building CS functions including Segmentation, Journey Mapping, Team Structure, and Budget Planning.
San Francisco, Ca, Us
Assess Customer Success programs and build CS functions including Segmentation, Journey Mapping, Team Structure, and Compensation Planning.Provide interim leadership for clients.Coach and mentor CS leaders through specific projects and activities.Teach CSM Certification and CS Leadership courses.
San Francisco, Ca, Us
Worked directly with the C-Suite and senior leadership team on overall company growth and strategy.Built and scaled all Customer Experience departments including Support and Onboarding, Customer Success, Renewal, and Advocacy.Responsible for maintaining 120+% net dollar retention.Forecasted customer renewals, expansions, and cross-sells.Defined Customer Segmentation and Customer Journeys per Segment.Built Customer Health Score and defined key metrics.Designed and launched Digital Touch Journey including Self Service onboarding, Help Center, and Monthly Newsletters.
San Francisco, California, Us
Reported into the CEO and collaborated closely with C-Suite and leadership team to strategize, build, and grow this startup company through the success of our customer base.Responsible for maintaining 120+% net dollar retention.Forecasted customer renewals, expansions, and cross-sells.Responsible for driving adoption and advocacy.Designed and built the Customer Experience/Customer Success department from the ground up. Defined all Customer Success components including: Customer segmentation, Customer Journey Customer Health Score, Success Plans, Playbooks, all metrics/KPIs.Worked directly with our customers’ CISOs and executive team to define custom roadmaps and Customer Success Plans.Implemented a low touch customer care model for our digital segment including monthly newsletters, self service knowledge base, and quarterly Ask Me Anything events.Designed the CX org structure including Customer Success, Customer Renewals, Sales Operations, and Customer Support.Implemented success tech stack including Totango, Jira Service Management, and Boast.io.
Newton, Ma, Us
Built and designed Customer Success framework to measure customer health scores, segmentation, customer journeys, success plans, and playbooks.Performed Revenue Operational functions including implementing Gainsight as a CRMtool to track KPIs and measure customer health and maturity scores as well as renewalCollaborated with senior leadership on strategizing and planning for growth and success.
Newton, Ma, Us
Collaborated with operations team to optimize Customer Success functions.Built and designed Customer Success framework to measure customer health scores, segmentation, customer journeys, success plans, and playbooks.Performed Revenue Operational functions including implementing Gainsight as a CRMtool to track KPIs and measure customer health and maturity scores as well as renewalCollaborated with senior leadership on strategizing and planning for growth and success.
Newton, Ma, Us
Co-founded the Customer Success department at CyberArk Software.Sourced and recruited talented professionals to create the North American Customer Success team. Worked as a Player/Coach while onboarding and training all new hires. Managed a technical team of security advisors who consult with customers as a trusted subject matter expert to make security recommendations. Provided the knowledge and skill sets required to ensure the success of all North American customers.
Newton, Ma, Us
Prepared and provided demonstrations for prospects and customers in various business verticals tailored to current challenges around Privileged Identity Management across various platforms. Conducted POC's with prospects and customers to meet use cases defined while also showing the features of the product.Provided pre-sales support for inside and outside sales reps along with the channel. Provided technical responses to RFI’s and RFP’s submitted.Attended various trade shows around the country such as Data Connectors, Microsoft Tech Ed, RSA and Gartner events. Also provided a speaking spot at all Data Connector and CISO events in my territory.
Newton, Ma, Us
Designed and implemented solutions to integrate identity access management products in enterprise IT environments of Fortune 500 level companies.Collaborated with sales teams for proof of concepts and technical customer discussions in competitive situations.Managed technical relationship with customers.
Worked closely with client liaisons to develop and maintain strong relationship. Lead major projects for new and existing clients including time and expense budgeting. Managed clients’ IT solutions from helpdesk tasks to network re-designs and implementations. Researched new technologies to present to clients as IT solutions. Worked with and trained junior engineers on developing their technical and consulting skills.
South Boston, Ma, Us
Managed client accounts to ensure top quality of service and customer satisfaction. Managed and trained junior engineers. Utilize various remote tools to remotely troubleshoot and repair corporate client’s workstation and server issues. Visit clients onsite for various jobs from network and Internet connection issues to server software installs to non-bootable servers. Work as one in a team on large and small projects to setup entire networks with multiple servers. Setup Exchange and MX Records. Use Connect Wise (software) to keep track of all service requests. Assign and schedule all jobs for all engineers.
Quick answers generated from the profile data available on this page.
Michael Su works for Astrix Security.
Michael Su is listed as Customer Success at Astrix Security.
AeroLeads has found 1 work email signal at @cyberark.com for Michael Su at Astrix Security.
Michael Su is based in Greater Boston, United States while working with Astrix Security.
Michael Su has worked for Astrix Security, The Success League, Nightfall Ai, Altitude Networks - Cloud Native Dlp, and Cyberark.
You can use AeroLeads to view verified contact signals for Michael Su at Astrix Security, including work email, phone, and LinkedIn data when available.
Michael Su holds Bachelor Of Business Administration (B.B.A.), Finance And Mis from Northeastern University.
Michael Su is listed with skills including Identity Management, Security, Information Security, Network Security, Computer Security, Firewalls, Virtualization, and Encryption.
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