Michael Subu Email & Phone Number

Charlottesville, Va, Us

- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.- Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.- Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.- Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals. Handles escalated client service issues.- Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.

- Engage with clients to provide solutions aligning with their definition of fix.- Greet clients and perform consultations with unit drop-offs to determine level of service required.- Demonstrate repairs to clients on pickup.- Perform client education on aspects of technology in terms they can understand.- Use de-escalation and conflict resolution skills to develop understanding and results for clients.- Maintain Precinct operations including checking functionality of returns, processing unit shipping and receiving.- Work with the sales team, explaining services and technology to help them achieve business goals.

Provided daily care to an elderly family member in need of assistance.

Howitzer Section Chief