Complete management of Information Technology operations for the company. Design and implementation of a development testing environment to migrate from on-premise to cloud-based infrastructure of primary application and eventual entire infrastructure migration. Maintained on-premise colocation facility infrastructure and devised and worked with the team to implement new strategies to increase efficiency and extend life. Worked inter-departmentally to maintain and grow effective communication and set reliable expectations between teams. Managed team members in development and product management to create and maintain processes and systems for healthy development cycles and efficient executions on plan. Handled contracts, hardware and software support maintenance, new vendor communication, new product exploration, and maintained current vendor/product relationships.

Planned, implemented and maintained network and system infrastructures in both corporate and production environments. Configured and supported systems in an OS-agnostic environment. Automated build, release and maintenance tasks. Implemented and maintained a VMware ESXi-based production environment. Provided 24x7x365 support for all systems and users. Lead purchasing for technology and vendor relations and negotiations.

Provided network planning, configuration and maintenance for both corporate and production environments. Planned, implemented and maintained a hybrid-cloud datacenter infrastructure. Maintained a multi-datacenter environment during migration from a legacy environment.

Supported both the corporate Windows system infrastructure and local user base. Researched and championed new technology and initiatives. Acted as a secondary support for production systems.

Assist customers with finding the best solution to their technical needs, as related to computers or computer-related accessories. Work closely with Geek Squad to provide accurate technical information and information related to service plans, troubleshooting, repairs, and policies related to computers. Open and close the store as well as daily departmental maintenance.

Performed hardware and software repair and technological services for students and faculty. Assisted callers with problems relating to information technology, including those involving computers, phones, and televisions. Trained new employees.