Michael Sullivan Email & Phone Number

Kingston Upon Hull, England, United Kingdom

• Lead exceptional customer service delivery and standards across large team during Team Manager absence. Drive continual improvement across customer service processes, identifying and implementing enhancements. Inspire.
• Manage, motivate and allocate effective large team workload to achieve 95% successful completion and 5-day SLA delivery targets
• Instill team performance metrics to achieve 80% first point of contact resolution target
• Lead team 1-2-1s, coach and train team performance, successfully coaching team member to achieve KPI’s for the first time in 13 months
• Conduct team quality checks, providing constructive performance feedback and motivating individuals to reach full potential
• Track, analyse and measure individual progress, supporting and coaching team to achieve objectives

Hull, England, United Kingdom

Provided outstanding customer service across orders and enquiries via phone and email contactto drive increased sales. Planned daily Delivery Driver routes to achieve customer excellence.Created accurate monthly customer statements and invoices, achieving payment to agreeddeadlines. Managed and mitigated customer complaints to ensure satisfaction and.