Michael Surya Hadiputra Email & Phone Number

Toronto, ON, CA

• Diagnose and fix bugs and performance
• Updated packages, deprecated codes
• Configured Android Studio, Android environment for debug, release
• Coded features to meet with client's requirement
• Deployed app to store

Toronto, Canada Area

• Hands-on experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles
• Ensure the best possible quality of the application
• Designed custom objects, custom fields, picklists, page layouts, workflow, approval processes, Visualforce pages, Lightning pages, Community, and according to requirements
• Created custom components for pages, flows, tab
• Wrote test classes for the classes to ensure more than 75% code coverage
• Test bug fixes to make sure they work as per requirements, then deploy them to other environments

Toronto, Canada Area

• Collaborated with operation specialists to identify business process requirements, information gathered was used to document and optimize workflows.
• Provided managers with analytics and decision-support tools, used to manage workflows and track cases that needs attention.
• Appointed as team lead and trained 10+ specialists on how to navigate the new system; while also managing, initiating and tracking all the workflows and cases that needed attention.
• Coordinated with different teams as a point person for system/workflow issues. Ensured smooth transitions between silos.
• Processed confidential data information for 3000+ members following the organization’s business protocol and standards.

Toronto, Ontario

• Conducted research to prepare to be analyzed for rational decisionssuch as accommodations for our guests artists.
• Tracked sales and conducted report.
• Interacted with outside parties in conducting the logistics for the dayof the event.
• Sit in meetings to help make organizational, operating decisions.
• Helped managed and run during the days of the event with attendeesof over 2000.

Toronto, Ontario

• Analyzed existing business process, includes assessing impact, and mapped Future Business Process to rectify operational inefficiencies to meet with the changing business needs.
• Coordinated in creating a BRD and SRD template to leverage the Top Team environment, maximizing process efficiency.
• Ran testing cycles, including development of scripts and coordination of user acceptance testing using HP Quality Centre and PeopleSoft Test Framework.
• Recommended operational improvements based on tracking, analysis and vendors -- contributing to $36,000 of benefits per year.

Toronto, Ontario

• Responsible for facilitating learning through study groups or one‐on‐one sessions to help students gain a better understanding of course material.
• Assess students’ needs to determine their areas of difficulty with respect to the course material
• Identify weak study habits in order to recommend strategies that will help students better understand the course content
• Simplify concepts through examples and scenarios to facilitate student learning

Halton Hills, Ontario

• Responsible for promoting the brand to customers entering the store
• Assists customers in store with any of their questions/concerns/needs
• Responsible for keeping the store clean and visually pleasing
• Responsible for the knowledge of the products and inventory

Toronto, Ontario

• Responsible for picking, acknowledging, packing, and shipping the products that has been ordered by the customers fulfilling the hourly quota
• Assists customers in store with any of their questions and concerns
• Responsible for using their system’s software to process products and shipments
• Responsible for the knowledge of the floor plan to help assist customers and better picking time

Web Development

Bachelor Of Commerce (B.Comm), Business Technology Management

Activities and Societies: RU KPOP (Event's Executive) Indonesian Student Association (President)