• Working in a busy environment, becoming an expert in talking to customers over the phone and in our branches and working with others to repeatedly deliver excellent service and sales performance. • An ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers with hundreds of different queries. • Having a talent for talking to people, understanding what they need, identifying ways for us to help and providing a great service.• Attention to detail, ensuring a 'right first time' approach to all account opening and day-to-day activities with CAS Competent Advisor Status achieved. • Responsible for personal lending applications involved in credit cards, overdrafts & loans of up to £25K with all of the associated lending qualifications completed.

• Handling cash quickly, accurately and responsibly• Promoting products and driving Multi-Channel services (online, mobile, tablets, apps, machines)• Promoting gaming machines and Self Service Betting Terminals (SSBT’s)• Providing a friendly and efficient service so as to encourage repeat business

• Deliver excellent customer service, at all times• Serve and present beverages, quickly and efficiently, meeting our standards• Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times• Keep up to date with current promotions and new products• Make customers aware of offers on our great food and drink range• Speak to customers to ensure that they are satisfied with their meals• Maintain personal knowledge by completing in-house training and workbooks• Always adhere to all company policies and procedures and licensing laws• Be involved and contribute at team meetings• Carry out instructions given by the management team