Michael Swartz Email & Phone Number

Baltimore, Maryland, US

Leveraging User Centered Design principles to drive discovery for Government agencies, analyze problems, and formulate data driven solutions to improve Federal systems.

San Francisco, CA, US

Supporting clients solving their complex business problems through world class Natural Language Processing and Machine Learning technology.

Washington, District Of Columbia, US

FiscalNote helps organizations identify key changes surfacing across Legislation and Regulation at the right time so they can manage the issues that impact their teams most. Client Experience & Relationships: Client Engagement lead on a $7.5 Million B2B book of business. Owns client experience throughout the entire lifecycle, driving product adoption and.

Arlington, Virginia, US

Storyblocks unlocks creativity for teams and individuals by providing access to stock media and creative tools that any can afford, helping people tells the stories that matter. - Product Management & Scrum Master: Product owner for Contributor website. Developed roadmap strategy and implementation, shipping new features from every stage: research, created.

Arlington, Virginia, US

- Customer support management: Designed contributor support programs at company. Established KPI's and best practices for team, oversees metrics and analysis, and monthly quality assurance training sessions with a customer satisfaction rating of 96% from the team. Handled customer account escalations from team by providing caring attention and a personal.

Arlington, Virginia, US

- Customer support: Efficiently managed multiple channels of customer support including phone, emails, and chat- Media production: Created online content- website promos, reels, and tutorials with collectively over 200k views on YouTube with highest average organic traffic of any content created- Managed campaigns for outbound sales calls & phone outreach.

Lanham, Maryland, US

- Project management: Directed Maryland Governor's Housing Conference awards ceremony 2013. Oversaw video production & live event of awards ceremony of department’s largest annual live event after 4 months of employment- Public relations: Oversaw media production and internal newsletter writing for the Department. Contributed to pieces highlighting impact.

Salisbury, Maryland, US

Managed pool safety, operating and chemical levels of University poolInterviewed and Trained new employeesEfficiently organized and maintained equipment

Swiftly analyzed marketing and online data Actively searched for advertising opportunities and promoted businessCreated and distributed newsletters to clientsWorked to improve overall reach of companyGenerated promotional videos

-Adeptly sought out professionals and scheduled interviews for company-Skillfully filmed and edited interviews-Managed website content-Participated in team meetings to improve performance-Kept detailed documents and data for records

Managed a staff of ten employees by creating schedule, monitoring performance, assigning duties, offering advice, and using problem solving to run the facility properly while overcoming obstaclesSolely in charge of facility operations and safety of patronsMaintained and organized state required documents and accurate cash balanceLeading others in.

Bachelor Of Arts (B.A.), Communication And Media Studies, Minor In Exercise Science

Education record