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Super-Experienced Chief Operating Officer leveraging successful career working with market leaders in the international hospitality industry. Certified Hotel Administrator. Versatile, goal-oriented Innovator and Team Player with strong creative, analytical and problem solving skills deployed to maximize top and bottom-line performance across multi-state territories and matrixed organizations. I have successfully managed multisite operations involving thousands of hotel rooms, food & beverage units, union entities and special events venues, focusing on peak customer satisfaction, cost-reductive performance, high quality standards and value-add sales programs. I offer a collaborative approach that involves working closely with cross-functional teams and multiple departments to facilitate important deals, resolve critical process issues and implement enterprise solutions at both on-site and off-site locations. As a self-starter with a strong desire to succeed in whatever I do, I have an inherent ability to identify and remove barriers to operational excellence. In addition, I have a demonstrated record of harnessing technology to meet changing business needs, enterprise impact and client requirements. One of my most recent achievements has been to direct high-performing portfolio that averaged 135% above RevPAR index, while earning Conde Nast and AAA Four Diamond awards and peak quality and service scores from major brand leaders.Throughout my career, I have earned a solid reputation for meeting the goals and objectives of any organization with which I am associated. Specialty SkillsBilingual (Spanish), P&L Accountability, Profit Building, Revenue Generation, Property Management, Team Leader, Market Analytics, Strategic/Tactical Planning, Process Analysis, Technology Alignment, Project Manager, Solution Delivery, Regulatory Compliance, Competitive Analysis, Resource Allocation, Needs Assessment, Market Analysis, Budget Planning, Executive Reporting, KPI Analysis, Executive Dashboards, Analytical Problem Solving, Branding Strategies, Skilled in Catering, Budgeting, Food & Beverage, Front Office, and Hospitality Management. Strong business development professional graduated from University of Utah.
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Chief Operating OfficerAjs Hotels Aug 2024 - PresentLouisville, Kentucky, Us -
Senior Vice President OperationsAjs Hotels Jul 2023 - Sep 2024Louisville, Kentucky, Us
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Senior Vice President Of OperationsCrescent Hotels & Resorts Nov 2021 - Jul 2023Fairfax, Virginia, Us -
Chief Operating OfficerMarcus Hotels & Resorts Mar 2020 - May 2021Milwaukee, Wi, Us -
Senior Vice President - OperationsMarcus Hotels & Resorts Jun 2017 - Mar 2020Milwaukee, Wi, UsManage nine direct reports in all financial and operational functions for this $300M division, consisting of over 5,000 rooms, 200 meeting/event rooms, 44 restaurants/lounges, two world-class golf courses, four luxury spas, one ski hill, one airstrip and 20 owned/managed properties nationwide. Member of Underwriting Committee tasked with growing division through acquisition, value-add renovation, equity investment and third party management contracts. * Directed high-performing portfolio that averaged 135% above RevPAR index, while earning Conde Nast and AAA Four Diamond awards and peak quality and service scores from major brand leaders.* Guided division to historical high EBITDA levels in 2018 after enacting full-scale benchmarking platform that improved GOP margins within portfolio by greater than 1% in rising cost environment. * Partnered with executive and senior leadership teams to launch one-of-a-kind industry asset, the St. Kate Arts Hotel, which incorporate both static and performing art, in 2019.
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Area Vice President (Vp Of Operations)Marcus Hotels & Resorts Feb 2015 - Jun 2017Milwaukee, Wi, Us
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Head Of Hotel Operations / Asset ManagementAlena Hospitality 2014 - 2015Oversaw all fiscal and operational performance for $155M hotel platform with six upscale select service hotels (1150 rooms – Marriott and Starwood) with approved franchise agreements. Fully accountable to group of high-net-worth investors. Directed all aspects of sales, marketing, hotel accounting, revenue, food & beverage, HR, IT and hotel management. Worked closely liaised with Vice Presidents of Acquisitions and Construction, while providing strategic leadership. * Organized and instituted comprehensive management infrastructure, including creation of SOPs, for upscale select-service hotels in development pipeline.* Negotiated management contract with industry-leading management firm to run five full-service hotels; responsible for full asset management and management.
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Vice President Of Asset ManagementInland American Lodging Management, Llc May 2011 - Jun 2014Initially hired to oversee properties in US Northeast and later expanded to include Midwest and Southeast via eight different management companies, focusing on repositioning full-service Hilton and Marriott branded hotels. Responsible for 1/3 of portfolio valued at $1B which encompassed urban, resort, suburban and downtown/city center locations, generating over $200M in annual revenue. Performed due diligence, market evaluation, purchase and disposition of assets; also held fiduciary responsibility and decision-making authority for all portfolio hotels. * Divested several select service hotels to reconfigure portfolio and focus on higher RevPar through full service delivery.* Successfully repositioned newly-acquired Hyatt Key West, Hilton St. Louis, Marriott Griffin Gate Resort and Holiday Inn Secaucus to achieve targeted GOP/NOI.
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Regional Vice President - OperationsBf Saul Company - Hotel Division 2007 - May 2011Managed six-hotel property portfolio with Hilton, Marriott and Holiday Inn brands and totaling 1,104 rooms, one Executive Conference & Training Center (IACC certified), Chantilly’s Restaurant and O’Malley’s Sports Pub. Concurrently oversaw regional sales office with team of Regional Sales & Marketing Director and 13 sales managers, producing $13M in annual revenue. Assigned as task force member in evaluating and recommending potential acquisitions to President of hotel group. * Skillfully took Dulles portfolio to next level by ramping up two new-build hotels near Dulles Airport – SpringHill Suites (#3 in brand ranking) and Hampton Inn (“Wall of Fame” recipient among Top 10% in brand), while driving 35-year-old Holiday Inn with 297 rooms to historic overall satisfaction score of 90.* Oversaw efficient renovation and repositioning of Holiday Inn Auburn Hills into Crowne Plaza Auburn Hills, winning “Torchbearer Award” in 2010.
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Vice President Of OperationsLegacy Hospitality Inc. Mar 2003 - Mar 2007Directed portfolio of three upscale and three mid-market properties, representing 533 rooms, along with three restaurants. Supervised nine direct reports in general management, sales, IT, HR and corporate finance. Approved budgets, menus, quality standards and internal training programs to maintain optimal efficiencies. Divested portfolio of three hotels – two with Holiday Inn Express and one with Ramada Limited flag.* Opened five hotels in four years and positioned them as RevPAR market leaders – three Hilton Garden Inns, one full-service Holiday Inn and Homewood Suites by Hilton; won “Developer of the Year” in 2006 from Hilton Hotels Corp.* Developed and instituted full range of processes and guidelines, including associate handbook, LHI Standards of Operations, Delphi-based CRM platform and LHI Financial Audit for all properties.
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Area Manager - Nm, Tx And Co RegionsIntercontinental Hotels Group 2001 - 2003Windsor, Berkshire, GbBrought on to consult with senior management and owner groups about sales, pricing, marketing and service programs for 45 properties in three states. * Earned “Excellent” rating on each annual review from corporate HQ for expanding market share, levels and stakeholder buy-in for new brand initiatives.* Selected to coordinate all new hotel openings in territory, including setting up and staffing two new properties during tenure. -
General Manager/Director Of OperationsSage Hospitality 1997 - 2001
Michael Swasey Skills
Michael Swasey Education Details
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University Of UtahMa -
Brigham Young UniversityBa
Frequently Asked Questions about Michael Swasey
What company does Michael Swasey work for?
Michael Swasey works for Ajs Hotels
What is Michael Swasey's role at the current company?
Michael Swasey's current role is Chief Operating Officer AJS Hotels.
What is Michael Swasey's email address?
Michael Swasey's email address is mi****@****els.com
What is Michael Swasey's direct phone number?
Michael Swasey's direct phone number is +141470*****
What schools did Michael Swasey attend?
Michael Swasey attended University Of Utah, Brigham Young University.
What skills is Michael Swasey known for?
Michael Swasey has skills like Food Service, Hotels, Hotel Management, Hospitality, Resorts, Revenue Analysis, Sales Management, Hospitality Industry, Front Office, Leadership, Yield Management, Hospitality Management.
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