Michael Sweeney Email & Phone Number

Manchester, England, United Kingdom

JIRA-ServiceNow LBG Internal Product Owner Scrum master PSM1 trainedServiceNow ITBM (Demand/PPM/Agile/resource Planning)ITIL Process AwareWorked across multiple interesting workstreams.Supported the implementation of a bespoke JIRA-ServiceNow integration for Problem Management with full service-onboarding via the ServiceNow Portal Lead the progression of the Atlassian Spoke for Agile Devlopment ServiceNow plugin within LBGImplemented the Demand module for IT Engagements at LBG Supported the Establishment and running of the LBG Power BI Centre of Excellence Project Management experience including Risk and Issue management, Service Introduction , Change Management and Financial management

London, United Kingdom

Working as part of the LBG ServiceNow implementation primarily within the adoption and comms team. Hosted daily calls with business area representatives as a point of contact for any queries or issues. Ran a weekly forum with over 20 business area leads and senior members of the programme to track business readiness and address any issues. Tracked training completion of 12,000 colleagues, creating daily reports and hosting daily drop ins for colleagues facing issues with completing the guided learning. Also supported the adoption and comms leads with a variety of tasks including drafting and distributing comms to 12,000 colleagues and organising a number of events for the programme.

Altrincham

Altrincham