Michael Sylva Email & Phone Number

United States

Responsible for the maintenance and operation of computer systems and network hardware in the server room and the office.Daily duties involve checks of company’s servers and their backup system using Microsoft Data Protection Manager, setting up and editing email accounts for customers on Microsoft Exchange 2013 and Active Directory, setting up content folders and IIS objects for hosted websites, update customer information on Microsoft Dynamics CRM, perform DNS rollouts of the websites, etc.Coordinated with three to four people regularly on many projects to design and make changes to internal company processes as well as prepare training modules for future interns.

1600 N Project Drive Tempe, Az 85281

Analyze and synthesize information provided by a large number of people who interact with the business. A crucial role of business analysis is to understand the structure, policies, and operations of an organization so recommendations can be made to find solutions that enable the organization to achieve its goals.

1600 N Project Drive, Tempe Az 85281

•Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. •Analyzed network packet information and computer OS data to identify and characterize anomalies on networks. •Configured, maintained and provided trending and performance analysis of new networking equipment.•Automated repeatable tasks where possible.

1600 N Project Drive, Tempe Az 85281

•Assisted with the management of the fiscal year 14 wireless device roll-out.•Applied previous background knowledge of Microsoft Excel to organize large amounts of data for easy viewing.•Answered user inquiries regarding computer software and hardware operation. •Conducted application diagnostics to investigate and resolve problems and provide technical assistance and support.

Deliver Papa John's products to customers.

Deliver Jimmy John's products to customers.

Point of sale associate as well as customer service associate. Worked to provide excellent customer service to customers.