In this member interactive service role, you will take member calls while providing an exceptional member experience and fulfilling their needs. You will use knowledge of Credit Union products and services to make referrals and complete transactions in compliance with regulatory and Credit Union policies and procedures while maintaining confidentiality of Credit Union member information. You'll service existing accounts and provide technical support for online banking and the mobile app. You will also educate callers about SESLOC’s deposit and lending products in an effort to make SESLOC their financial institution of choice. Contact Center Representatives also promote loans, a key benefit of credit union membership, by taking loan applications by phone.

Responsible for servicing the financial needs of clients through all Customer Care communications channels, web chat and phone, while actively contributing to the achievement of the department referral and service goals. Provides outstanding customer experiences by consistently providing premier customer service and professional resolution of problems/issues. Handles a variety of customer service and referral calls and chat interactions in a prompt and courteous manner to meet and exceed established goals. Uses knowledge of bank products and services and effective skills to identify and make referrals to meet customers' needs. Performs calls and chats and completes transactions in compliance with regulatory and bank policies and procedures with adherence to bank security policies and confidentiality of bank records and customer information.