Michael T. P.
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Michael T. P. Email & Phone Number

Data Specialist | Reducing E-Commerce Liability, Fraud Monitoring at SHRM
Location: New Alexandria, Virginia, United States 9 work roles 1 school
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Current company
Role
Data Specialist | Reducing E-Commerce Liability, Fraud Monitoring
Location
New Alexandria, Virginia, United States
Company size

Who is Michael T. P.? Overview

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Quick answer

Michael T. P. is listed as Data Specialist | Reducing E-Commerce Liability, Fraud Monitoring at SHRM, a company with 1333 employees, based in New Alexandria, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Michael T. P..

Michael T. P. previously worked as Senior Data Analyst at Shrm and Commerce, Fraud and Data Specialist at The Motley Fool. Michael T. P. holds B.S., Psychology - Human Factors Engineering from University Of Mary Washington.

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Email format at SHRM

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SHRM

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Profile bio

About Michael T. P.

As a Commerce, Fraud and Data Specialist at The Motley Fool, I applied my E-Commerce expertise and analytical skills to protect and enhance the company's online transactions and customer retention. I have over four years of experience, working with various teams and vendors to monitor, analyze, and mitigate fraud risks and chargebacks. I am proficient in SQL and Tableau, and I enjoy creating and maintaining data sources and dashboards that provide clear and actionable information to stakeholders and decision-makers. I am also experienced in incident response and customer service, ensuring that any issues or inquiries are resolved swiftly. I am looking for my next adventure where I can leverage my skills and passion for E-Commerce and data to help an organization achieve its goals.

Current workplace

Michael T. P.'s current company

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SHRM
Shrm
Data Specialist | Reducing E-Commerce Liability, Fraud Monitoring
alexandria, virginia, united states
Website
Employees
1333
AeroLeads page
9 roles

Michael T. P. work experience

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Senior Data Analyst

Current

Alexandria, Virginia, United States

  • Utilized Salesforce data in Tableau dashboards to visualize insights on business health, membership counts, and sales pipeline.
  • Documented processes for Sales and Finance workflows, leading to improved team understanding of business systems.
  • Worked with Sales Teams to streamline processes and boost conversions, implementing time-saving measures.
Jul 2024 - Present

Commerce, Fraud And Data Specialist

Alexandria, Virginia, United States

Analyzed potential credit card fraud patterns to reduce e-commerce and chargeback liability by 62% over six months for over $5,000,000 of transactionsScouted, hired and supervised fraud mitigation vendors to better understand and protect commerce systems from attacksPresented data to senior leadership on the health of the e-commerce ecosystem on a daily.

Jul 2021 - Mar 2023

Commerce And Retention Specialist

Alexandria, Virginia, United States

Requested to serve as an SME for commerce systems leading to a decrease in commerce tool development and implementation timeReduced commerce downtime by over 30% while serving as an incident manager for outagesConducted comprehensive QA testing on commerce systems, identifying and implementing enhancements that resulted in a ~15% increase in conversion.

Oct 2020 - Jul 2021

Director Of Member Services

Washington D.C. Metro Area

Supervised and developed three teams comprising of 30 Member Services RepresentativesEncouraged team members to move up and out of the department when their skills were recognized, with many successful team members moving onto new departments around the company. Implemented new contact center systems and technology to increase efficiency for the team.

Jan 2017 - Oct 2020

Member Services - Data And Technology Specialist

Studied and obtained new skills to present department data using SQL and TableauGained expert Zendesk Administration experience, improving turnaround times and efficiency by upgrading email and phone contact routingRecognized for identifying and resolving issues that spanned 10+ teams Developed the first Member Services dashboards and reporting tools to.

Jan 2015 - Jan 2017

Member Services Representative

Washington D.C. Metro Area

Started as a temporary employee and quickly transitioned to a full time team memberCreated a framework to improve information collection and distribution within teamEncouraged the sharing of information and workflows to simplify training of all team members

Jan 2014 - Jan 2015

Manager

Various, Fredericksburg, VA - Rockville, MD - Ronkonkoma, NY

Aug 2008 - May 2013
Team & coworkers

Colleagues at SHRM

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1 education record

Michael T. P. education

  • University Of Mary Washington
    University Of Mary Washington
    Psychology - Human Factors Engineering
FAQ

Frequently asked questions about Michael T. P.

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What company does Michael T. P. work for?

Michael T. P. works for SHRM.

What is Michael T. P.'s role at SHRM?

Michael T. P. is listed as Data Specialist | Reducing E-Commerce Liability, Fraud Monitoring at SHRM.

Where is Michael T. P. based?

Michael T. P. is based in New Alexandria, Virginia, United States while working with SHRM.

What companies has Michael T. P. worked for?

Michael T. P. has worked for Shrm, The Motley Fool, United States Parachute Assoc Inc, Gamestop, and Brookhaven National Laboratory.

Who are Michael T. P.'s colleagues at SHRM?

Michael T. P.'s colleagues at SHRM include Seeniumarkatha Seik Abdul Kather, Vana Vani, Vikas Viki, Brett Roth, and Victoria Gonzalez.

How can I contact Michael T. P.?

You can use AeroLeads to view verified contact signals for Michael T. P. at SHRM, including work email, phone, and LinkedIn data when available.

What schools did Michael T. P. attend?

Michael T. P. holds B.S., Psychology - Human Factors Engineering from University Of Mary Washington.

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