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Michael T. P. is listed as Data Specialist | Reducing E-Commerce Liability, Fraud Monitoring at SHRM, a company with 1333 employees, based in New Alexandria, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Michael T. P..
Michael T. P. previously worked as Senior Data Analyst at Shrm and Commerce, Fraud and Data Specialist at The Motley Fool. Michael T. P. holds B.S., Psychology - Human Factors Engineering from University Of Mary Washington.
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As a Commerce, Fraud and Data Specialist at The Motley Fool, I applied my E-Commerce expertise and analytical skills to protect and enhance the company's online transactions and customer retention. I have over four years of experience, working with various teams and vendors to monitor, analyze, and mitigate fraud risks and chargebacks. I am proficient in SQL and Tableau, and I enjoy creating and maintaining data sources and dashboards that provide clear and actionable information to stakeholders and decision-makers. I am also experienced in incident response and customer service, ensuring that any issues or inquiries are resolved swiftly. I am looking for my next adventure where I can leverage my skills and passion for E-Commerce and data to help an organization achieve its goals.
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Alexandria, Virginia, United States
Alexandria, Virginia, United States
Analyzed potential credit card fraud patterns to reduce e-commerce and chargeback liability by 62% over six months for over $5,000,000 of transactionsScouted, hired and supervised fraud mitigation vendors to better understand and protect commerce systems from attacksPresented data to senior leadership on the health of the e-commerce ecosystem on a daily.
Alexandria, Virginia, United States
Requested to serve as an SME for commerce systems leading to a decrease in commerce tool development and implementation timeReduced commerce downtime by over 30% while serving as an incident manager for outagesConducted comprehensive QA testing on commerce systems, identifying and implementing enhancements that resulted in a ~15% increase in conversion.
Washington D.C. Metro Area
Supervised and developed three teams comprising of 30 Member Services RepresentativesEncouraged team members to move up and out of the department when their skills were recognized, with many successful team members moving onto new departments around the company. Implemented new contact center systems and technology to increase efficiency for the team.
Studied and obtained new skills to present department data using SQL and TableauGained expert Zendesk Administration experience, improving turnaround times and efficiency by upgrading email and phone contact routingRecognized for identifying and resolving issues that spanned 10+ teams Developed the first Member Services dashboards and reporting tools to.
Washington D.C. Metro Area
Started as a temporary employee and quickly transitioned to a full time team memberCreated a framework to improve information collection and distribution within teamEncouraged the sharing of information and workflows to simplify training of all team members
Other employees you can reach at shrm.org. View company contacts for 1333 employees →
Seeniumarkatha Seik Abdul Kather
Colleague at Shrm
United Arab Emirates, United Arab Emirates
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VV
Vana Vani
Colleague at Shrm
Hyderabad, Telangana, India, India
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VV
Vikas Viki
Colleague at Shrm
Haryana, India, India
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BR
Brett Roth
Colleague at Shrm
Washington, District Of Columbia, United States, United States
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VG
Victoria Gonzalez
Colleague at Shrm
New York, New York, United States, United States
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SS
Shahd Sh
Colleague at Shrm
Amman, Jordan, Jordan
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AM
Ali Murtaza
Colleague at Shrm
Lahore, Punjab, Pakistan, Pakistan
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TB
Tonya Booker
Colleague at Shrm
Woodbridge, Virginia, United States, United States
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LH
Lama Hinnawi
Colleague at Shrm
Washington DC-Baltimore Area, United States
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AB
Agnese Bianchi
Colleague at Shrm
Bern, Berne, Switzerland, Switzerland
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Quick answers generated from the profile data available on this page.
Michael T. P. works for SHRM.
Michael T. P. is listed as Data Specialist | Reducing E-Commerce Liability, Fraud Monitoring at SHRM.
Michael T. P. is based in New Alexandria, Virginia, United States while working with SHRM.
Michael T. P. has worked for Shrm, The Motley Fool, United States Parachute Assoc Inc, Gamestop, and Brookhaven National Laboratory.
Michael T. P.'s colleagues at SHRM include Seeniumarkatha Seik Abdul Kather, Vana Vani, Vikas Viki, Brett Roth, and Victoria Gonzalez.
You can use AeroLeads to view verified contact signals for Michael T. P. at SHRM, including work email, phone, and LinkedIn data when available.
Michael T. P. holds B.S., Psychology - Human Factors Engineering from University Of Mary Washington.
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