* Deliver support to large volume customers by dispatching and remotely leading subcontractors in the field, minimizing customer down-time* Established and maintained effective relationships with customers, vendors, and end users.* Resolved customer challenges through various modalities, including API, SQL, Cloud Based and VPN.* Consistently met call handling goals

* Coordinated and installed new control rooms, server rooms, and video surveillance systems at UPS facilities throughout the United States* Developed backbone MDF and IDF locations, complete with programming, testing, deployment, and support of equipment* Installed a new 300+ camera system via Gentec* Redesigned work areas to create safer work environments while implementing new technology

* Reponsible for integrating and supporting seamless shipping for multiple UPS facilities (Hutchinson, Dodge City, Garden City, Great Bend), the Eisenhower Airport, and various external UPS customers* Managed the installation, network infrastructure, and maintenance of 150+ users and 30+ servers, both local and remote* Performed network maintenance to support 100% uptime at UPS facilities* Handled all software installation and troubleshooting* Maintained IT asset management, including component inventory and associated documentation

* Managed all inbound and outbound shipments* Oversight of all inventory, supervising monthly internal audits* Improved rates with LTL carriers, as well as small package carriers* Hired and trained new employees* Oversaw maintenance work throughout the building