Michael Ta Email & Phone Number

Sydney, New South Wales, Australia

• Provide customers with a seamless branch experience, by meeting each customer’s end to end banking needs, across transaction activities, needs based conversations, and educating them on digital solutions• Working as a team, and be a role model and peer coach, delivering the best possible customer experience• Coach customers on self-service ways of banking• Ensuring customers can bank at any time and place, that is easy, simple, and convenient • Always passionate about delivering on our Customer Promises, so the customers leave with a memorable 5 Star customer service• I always role model a strong customer focus• Can multi – task, am highly adaptable, and am ambiguity• Always proactive and shows initiative• Active user and promotes technology

Sydney, Australia

 Dealing with all guest enquires, and complaints internally and externally by taking responsibility, and working out the best possible solution for the guest, using the hotel brand standards. Assisting General Manager, Hotel Manager, Director of Rooms Division Manager, Front Office Manager, Assistant Front Office Manager, and Assistant Managers with all administration duties and task. Dealing with all guest requests for Concierge, House Keeping, In Room Dining, IT, Restaurant, and Security at an adequate, professional, efficient and fast past. I am confident and experienced in building new teams, and leading existing teams. Through utilising my skills and knowledge, always leading by example, demonstrate my passion for excellent customer service and a great team support, and produce the capabilities and confidence, and strong determination to coach, educate, and mentor every team member to achieve success. Have experience in a broad range of administrative tasks including word processing, preparation of correspondence, meeting agendas/ minutes and reports. Ability to demonstrate strong customer service skills, and produce and process the skills and knowledge to work closely with internal and external stakeholders. Taking responsibility and showing initiatives, with all guest incident hotel logs. Following up on all incidents until completion. All within an accurate and timely manner. Experience with assisting management with hotel redevelopment. From the planning stages, execution, and completion.  Responsible for designing and implementing, department standards of procedures. This ensures all associates are always following the correct procedures, and keeps the team competitive and on the same page. Helping Accounts department with sending faxes to the banks, to release preauthorisations on guest credit cards, emailing tax invoices to guest, and following up with all outstanding invoices, for money own to the hotel.

Sydney, Australia

 Dealing with all guest enquires, and complaints internally and externally by taking responsibility, and working out the best possible solution for the guest, using the hotel brand standards. Assisting General Manager, Hotel Manager, Director of Rooms Division Manager, Front Office Manager, Assistant Front Office Manager, and Assistant Managers with all administration duties and task. Dealing with all guest requests for Concierge, House Keeping, In Room Dining, IT, Restaurant, and Security at an adequate, professional, efficient and fast past. I am confident and experienced in building new teams, and leading existing teams. Through utilising my skills and knowledge, always leading by example, demonstrate my passion for excellent customer service and a great team support, and produce the capabilities and confidence, and strong determination to coach, educate, and mentor every team member to achieve success. Have experience in a broad range of administrative tasks including word processing, preparation of correspondence, meeting agendas/ minutes and reports. Ability to demonstrate strong customer service skills, and produce and process the skills and knowledge to work closely with internal and external stakeholders. Taking responsibility and showing initiatives, with all guest incident hotel logs. Following up on all incidents until completion. All within an accurate and timely manner. Experience with assisting management with hotel redevelopment. From the planning stages, execution, and completion.  Responsible for designing and implementing, department standards of procedures. This ensures all associates are always following the correct procedures, and keeps the team competitive and on the same page. Helping Accounts department with sending faxes to the banks, to release preauthorisations on guest credit cards, emailing tax invoices to guest, and following up with all outstanding invoices, for money own to the hotel.

Parramatta, Australia

 Setting up and also clearing of all function rooms. Doing a weekly stock take and ordering stock that is needed. Keeping all areas of back of house clean and cleaning where needed. Refreshing water, tea and coffee, sweets, pads and pens during all corporate Functions. Helping with the layout and setup for all weddings. Working in the Restaurant as well.

Sydney, Australia

 Setting up and also clearing of all function rooms. Doing a weekly stock take and ordering stock that is needed. Keeping all areas of back of house clean and cleaning where needed. Refreshing water, tea and coffee, sweets, pads and pens during all corporate Functions. Helping with the layout and setup for all weddings. Working in the Restaurant as well.

Sydney, Australia

 Working knowledge of using Fidelio and Micros systems. At the Front Desk, taking calls and dealing with requests appropriately; assisting guests with any problems; making recommendations on guests’ visit to Sydney. Actively involved in welcoming, helping orient and registering guests on arrival. At departure, helping guests organise their luggage, vehicle and transport and taking feedback. For large tour groups and VIP guests, working with other staff to create and efficient check-in and check out service. Dealing and operating valet parking on a daily basis and the ability to drive manual cars. Doing over night shifts once a month where I am in charge of In-Room Dining, House Keeping, Switch board, and Engineering. Doing all deliveries to different departments within the hotel and also to house guests.

Sydney, Australia

 Working with clients of all ages on a weekly basis – assisting to set fitness goals; supervising weights training, cardiovascular training, and providing general fitness and health advice. Developing fitness of members individually and in groups by continuing to give them more variety in their programs each week. Designing a training program for clients to train by themselves during the week. This also includes a diary where the client marks down what section of the program that they did that day out of the studio. Giving clients basic nutritional advice to help them with their diet. This is done by giving the client a weekly food diary where they write down everything that they eat and drink. Doing fitness assessments on all new clients and redoing the assessment every 4 – 6 weeks afterwards to see how much the client has improved. Teaching Boot Camp every Saturdays for clients of all different fitness levels. This is done by conducting half of the session inside the studio and the other half outside. The sessions also involve giving the clients new variety every week so the clients can enjoy their workouts.

Diploma, Business Administration And Management, General

Certificate 3, Hospitality Administration/Management

Certificate 3, Health And Physical Education/Fitness

Certificate 4, Health And Physical Education/Fitness

High School Certificate, Higher School Certificate