As the Co-owner and Driving Instructor at Easy Life Driving Coach Corporation in Vancouver, I oversee the strategic direction of our business while ensuring the highest standards of driving education are met. I'm dedicated to delivering personalized and safety-focused driving lessons, fostering a culture of excellence among our instructors, and actively engaging with community initiatives to champion road safety. My dual role is grounded in a passion for empowering drivers with the skills they need for a lifetime of safe driving and a commitment to nurturing a successful, community-oriented business.

I have a rich background in retail operations from Hong Kong. After returning to Vancouver, I successfully transferred my comprehensive retail skills to the Canadian market. My key responsibilities include driving sales, coaching and training Brand Associates, planning staff rosters, ensuring store compliance, and organizing community events. I aim to utilize my international expertise to contribute to Gap's success and become a leader in Vancouver's retail space.As Assistant Store Manager at Gap Inc., I am proud to lead a team of 45 dedicated staff members. My duties encompass:- Providing direct sales coaching and training to Brand Associates, boosting store performance and customer satisfaction.- Managing staff scheduling and planning, optimizing team efficiency and productivity.- Driving sales through innovative strategies and excellent customer service, increasing store profitability.- Developing and implementing a staff performance and recognition program to acknowledge and motivate our team.- Maintaining monthly compliance with store operational standards, including fire safety and other essential protocols.- Engaging with the community through events that foster strong community relationships and enhance Gap Inc.'s brand presence.- Bringing my international experience to Gap Inc., I am committed to ensuring that our Vancouver store meets and exceeds our performance goals while maintaining a welcoming environment for our customers.

Real estate photographer in Vancouver BC, Canada where I provided services for photography, videography and drone photography and video for real estate agents.

• Report to Retail Director in managing the Retail Internal boutiques activities includes sales analysis & forecasts, sales reporting, boutiques KPIs, operating support, store development project for Hong Kong & Macau  Manage and ensure the achievement of each individual stores headcount, sales, expense and profitability on a monthly, quarterly, annual and rolling basis. Support the Retail Director & Managing Director in their achievement of sales, expenses and profitability targets Oversee and strategic planning to ensure effective execution and ongoing management of strategic retail objectives and companywide initiatives Prepare various presentation reports for Senior Management & Headquarters  Prepare analysis reports on boutique sales, staff performance, competitors, traffic • Develop, execute and maintain overall sales, expenses and profitability strategy including forecasts, budgets, staffing plans and be able to perform in and adapt to shifting of market priorities, economic conditions and the general demands of the business• Budget control of CRM & Boutique Maintenance and Repair Departments• Strategic Planning and monitoring on CRM initiatives and Customer Development; working closely with store management to further develop and maintain the key customers and pursuing key prospective clients within the local community • Executive committee of Van Cleef & Arpels L’ECOLE project • Participated the Watch & Wonders – Asia Haute Horlogerie 2014 in Hong Kong Convention & Exhibition Centre

• Report to Senior Marketing Manager and Regional Marketing Director in managing the brand GUCCI’s customer database for Hong Kong & Macau • Drive local CRM initiatives and develop / improve programs to capture and enrich data from the market to further develop targeted marketing and driving sales• Define data strategy supporting the overall CRM database and marketing requirements • Develop data road map and analysis of data that provides insights and knowledge, contributing to the business and develop further retail plans• Revamp loyalty program in alignment with global goals by planning and executing demotions and informing remaining VIP clients of new policies and thresholds to maintain VIP privileges • Allocate, control and review CRM operational and responsible for quotations, invoices, budget and expenses for marketing plans within budget and ensure effective and efficient use• Work closely with Merchandising and Retail Departments to maximize business opportunities in developing marketing campaigns and client events such as trunk shows and collection launch previews and in-store promotions • Manage team and resources from data entry clerks to direct marketing materials to creating band specific novelty items such as the GUCCI Chinese New YEAR envelopes

2004 - 2006 Senior Sales Assistant, Peking Road Flagship Store• In charge of handbag and shoes department which entails inventory maintenance and stock room organization • Managed monthly roster and calculation of compensation hours for all staff• Responsible for store opening and day end operations. Often volunteering to stay late for store cleaning and touch up • Cashiering and banking in daily • Achieving personal sales target 2006 - 2011 CRM Executive• Assistant to both the Regional Director of Marketing and the General Manager in managing the Dior’s elite customer database including socialites• Responsibilities include maintaining and updating client data and generating client calling lists for various marketing campaigns • Plan and escorted VIP Clients and celebrities to red carpet event such as the Dior Fashion Show in Shanghai, Dior Art Exhibition in Beijing and HK Breast Cancer Ball in Hong Kong • Collaborated with other Luxury brands such as Amex Centurion and Mandarin Oriental Hotel in creating joint promotions • Handled various regional matters from customer complaints to the production of printed marketing materials

Managed the development team in creating shoes for Etonic Athletics and Wilson Sports.Followed product development from 2D designs to completing confirmation samples.Represented and promoted the brands at shoe exhibitions across the US.Experienced with quality and inventory control.Implemented use of new software for better operations management.

Promoted quickly to the Regency Club Executive floors.Managed staff rotations as Shift In Charge to ensure maximum staff coverage during peak hours.Performed afternoon briefings to the Director of Rooms, Front Office Manager, and to the following Shift In Charge