Managing Director and Project Manager at Toak Projects

> Undertake gap analysis of current activities to identify areas of opportunity and complete optimisation activity and implementation to close gaps.>Drive and implementing change through a collaborative approach and positiveengagement with the key Stakeholders.>Influence, collaborate and negotiate partnerships with indirect brands to increase market share.> Work closely with leaders in the contact center to coordinate and support thesuccessful execution of business requirements to drive targeted performanceresults.>Develop Strategic plans and derive decisions from meaningful insights, data and analytics to identify new and existing business opportunities to increase growth and retention

Key Responsibilities>Managed a portfolio of 8 sales distribution partners which were responsible for over 20% of AGL`s total new customers per year>Manage campaign delivery and optimal performance through the channel/s by applying sales best practice approaches - >Developed a channel strategic to drive 'high value' sales performance, through Customer value proposition>Manage relationships with key channel stakeholders, owning processes and ensuring accountability is driven for optimal sales outcomes.

Responsibilities:• Manage relationships with key internal and external stakeholders• Indirectly managing up to 300 FTE with 11 direct reports including; - 6 campaign managers - Quality analysis - Workforce planning - Recruitment - Reporting - Customer Insights• Accountability for all employee cultural strategies and objectives to engage, retain and meet/exceed operational KPI• Restructured operations and assignments that significantly improved operations and cost control• Lead Change management projects such as NPS and Performance evaluations• Developed and lead formalised internal succession planning programs designed to educate and develop both direct and indirect reports to significantly improve performance and leadership capabilities• Meeting and exceeding contractual KPIs through operational performance