We are a national third-party logistics provider offering a full suite of services to retailers and manufacturers of bit items such as appliances, electronics and mattresses. Our specialties include last mile delivery, warehousing and distribution, and logistics management. With teams locates in many cities throughout the country, Summit can provide nation-wide coverage for any logistics needs. At Summit, we know the last mile industry. We focus on building a solid relationship with our customers and work hard to find the best solution. Then we make sure our team - from management to delivery drivers - have the highest standards of resources available to them. We understand what white glove delivery means and pride ourselves on providing the best possible customer service- knowing our work represents our clients' brands.Ready to work with us? Connect with us today.At Summit Delivery Services, our focus is on providing Final Mile Delivery Services that meet or exceed the expectations of our clients' customers.  We are the last link of the logistics chain between our Retailer and Manufacturer partners, with our goal being to create a top-notch experience with their customers. We partner with clients to understand their specific logistical needs and provides services tailored to meet the needs of each client.Our mission: At Summit Delivery Services, we are committed to reaching the pinnacle of excellence in final mile delivery.  Our mission is to overcome challenges and deliver unparalleled service.  We strive to elevate the delivery experience, providing our clients with reliable, timely, and innovative solutions that set new standards in the transportation industry.At Summit Delivery Services, we are dedicated to fostering a supportive environment where every individual is valued and empowered to reach their full potential. We believe in the importance of every voice, ensuring that everyone has a seat at the table to share their perspectives and opinions.

We are a national Brokerage Company providing 3rd party logistics services. As the Assistant Manager for the CTSI's Las Vegas, NV location, I am responsible for assisting the Account Manager in overseeing operations.Managing the day-to-day operations of the brokerage.Build and nurture relationships with the client, and our independent motor carrier partners.7+ yrs in distribution, customer service, and in-home delivery.Improving overall operations, team building, and implementing new best practices into a location wide standard operating procedure.Work closely with the Account Manager and company director to achieve company productivity and performance objectives, including KPI metrics.Lead the local team responsible claims management and resolution.Ensuring compliance standards are met by maintaining and upholding company policies and through thorough audits; both weekly and monthly teams meetings.Ensuring proper implementation of dynamic dispatching techniques to best support field teams.Provide support to other internal staff and onsite client staff to accomplish projects.Using strong organizational and communication skills.Demonstrate the ability to meet company and customer driven operational deadlines.Providing excellence in problem-solving, deescalation, and conflict resolution.Staff scheduling and development via continued training and coaching.

Duties and ResponsibilitiesDispatch:Arrive at our distribution facility by the required time to perform numerous daily dispatch duties necessary to motivate and mobilize a fleet of up to 50 delivery associates for their day of deliveries.Performance Management:Manage the daily performance of delivery associates against Amazon delivery metrics to ensure efficient and successful deliveries.Coach delivery associates on performance improvement through training and other measures.Consult with owner on DSP Scorecard Reporting through Amazon systems on daily/weekly/monthly basis.Human Resources:Delivery associate application intake, interviewing and on-boarding of candidates.Scheduling, PTO tracking and time card maintenance.Fleet Management:Preventive maintenance scheduling, recall/ repair scheduling, accident intake, inspections, cleanliness and vehicle procurement.Strategic Planning:Suggest and implement best practices.Miscellaneous Operations:Other duties as assigned.Perform all duties of a delivery associate in an emergency need, including route “rescues”.

Manage time throughout work day to maintain efficiency and timely arrival to all stops.Follow customers preferred delivery location or instructions.Maintain 800+ Fico score on Mentor App by observing all road laws and company metrics.Conduct daily pre-check inspections of vehicle before departing to deliver goods.Pack and load products onto vans according to the company’s specifications.Use hand held device for routing information, customer delivery information.Safely drive and operate company vehicle.Maintain ongoing communication with route dispatcher.Be CUSTOMER OBSESSED!! We strive to deliver packages and smiles to our customers.Lift packages up to 50 lbs. and up to 120 lbs on a hand truck.

Transported and provided white-glove installation of luxury furniture, rugs, art, and mirrors for interior designer firms, corporate vendors, and private residential clients.Interacted with multiple clients daily, both new and recurring, keeping a positive and respectful attitude throughout.Handled inbound and outbound calls, texts, and emails.Coordinated business calendar; client and vendor appointments.Scheduled employees and dispatched trucks.Trained in office management, warehouse receiving, and payroll.

Trained new hires on the job while emphasizing time management and efficiency.Worked diligently to ensure great customer service to all clients.Created comprehensive inventory spreadsheets of damages/losses for insurers.Professionally secured non-loss items for offsite storage.Maintained safe work habits and procedures on every job site.

Trained new hires in sales, customer service, and internal systems to ensure speed and accuracy.Maintained well-versed knowledge about all products and services.Consistently topped the sales charts amongst my colleagues.Developed the ability to explain complex systems and services to even the most novice of customers.Asked questions and delivered a personalized solution for each customer.Established and built business relationships between management, store personal, and business clients to reach projected goals.