Michael Tarlach Email & Phone Number

Elk Grove Village, Illinois, United States

At TapeCase, we design, convert, manufacture, and distribute highly engineered adhesive tape products. We add value to the highly engineered products we sell by enhancing their delivered formats by offering expansive tape converting services to provide a custom tape solution for nearly any application. Develops and implements best practices for a growing customer service team and collaborates with other departments to refine and implement recommended improvements. Leads and motivate a Team to maintain a high level of quality, productivity, and customer satisfaction measured through KPI’s. Provides guidance and training in de-escalating internal and external problems. Plans, prioritizes and delegates work tasks to ensure proper functioning of the department while providing services as needed. Support the development and launch of new technology and process as well as ongoing training support for the team. Resolves escalated employee and customer issues, questions and complaints. Collaborates with Estimating and Manufacturing teams to ensure customer requirements are met. Ensures the quality and accuracy of order entry and customer card processes and maintains customer files. Leads department continuous improvement efforts

Bensenville, Illinois, United States

Project Manager, overseeing the acquisition of Elmac Technologies UK and Elmac Envisafe India. Focus on product integration, ERP interface, Microsoft Dynamics 365 CRM and Lead Generation Software (IIR) development and roll out. Developed and performed all training processes, KPI development. Created Gantt Charts to direct project.

Bensenville, Il

Protectoseal has more than 90 years of experience providing products and service for tank protection and vapor control. From our highly trained sales representatives to our professional engineering and design staff, you can rely on Protectoseal to provide the best possible solution for your specific application.Functioning Solutions Manager with Project Management experience. Directs the company's inside sales/customer service, and technical engineering sales functions, and is responsible for all activities related to customer service and field support. Responsible for establishing, implementing and maintaining customer service standards, assuring the customers receive the best sales service possible.Supervises all daily inside sales activity, thru the Inside Sales, Application Engineering and Contract Administration staff. Manages the inside sales, contract and technical support function to achieve goals with available resources. Plans and organizes workloads and staff assignments. Trains, motivates and evaluates assigned staff, reviews progress and directs changes as needed. Handle all domestic and International transactions.

Mchenry, Il

Jessup Manufacturing’s sweet spot is engineering and manufacturing adhesive coated films, non-slip tapes, photoluminescent materials, graphics media, and other specialty products. Our customers are primarily original equipment manufacturers (OEM) that use the custom materials in finished goods and large enterprises that choose us to make products for private label sale. Jessup has a wide range of custom converting capabilities, including slitting, rewinding, die-cutting, sheeting, kitting, and custom packaging. Our Solve + Make™ development process provides you fast, focused product development and an ample, high quality supply of material for your use.Provide quality customer service contributing to sales growth, customer satisfaction, and customer retention. Manage, train and develop an effective team of Key Account Representatives. Lead effective processes for order management, resolution of customer concerns, developing new business quotations, and supplying product and business information in an accurate and timely manner. Run an effective customer service operation using analytics, problem solving, and cross-functional leadership.

CGW is a growing international abrasive products manufacturing and marketing company. We seek to ensure, maintain, and improve partnerships with our current customers and to establish new business relationships. Our goal is to work with our distributor base to promote and provide CGW product lines to commercial, industrial and retail markets in the US, Canada and Mexico.Worked with distributors and Regional Sales Managers to market CGW product line. Worked with distributors to analyze cost, assist with private labeling of product lines, EDI, and managing of Sales Leads. Assisted in marketing of product brand and attended trade shows to build leads and build customer base. Developed KPI’s to analyze Sales Quotes and determine win/loss ratios and market segmentation. Backed up Customer Service Manager, supporting Customer Service staff on daily creation of sales quotes, entering sales orders, expediting sales and handling product issues. Backed up support of Ebay, distribution of product. Maintained double digit sales growth upon fiscal year sales.

Service Manager role, responsible for managing a Laser Implementation Install, technical service specialist staff (call center) of 19 and overseas call center in India of 3. Assigned and coordinated training and support for all Customer Service activities for Laser imaging/printer installations.Also responsible for recruiting, forecasting staffing, developing training, coaching (providing one-on-ones), and maintaining a full install specialist staff including performance reviews, terminations and salary recommendations.• Led company implementation efforts of Enhanced Laser Forms installations and DSDA installations. This consisted of over 300 installs per month resulting in revenue that began at 100 million and grew to over “$600 million dollars” per year for a $2 billion dollar organization within 3 years.• Responsible for call handling of up to 200 calls per day through an Avaya, Teloquent call center system in reference to technical support and implementation issues.• Responsible for managing technology driven change project efforts such as: systems conversions, client migrations, and new product delivery.• Responsible for performing audit reports and evaluate workload based on status reports and analytical processes.• Own all Quality Assurance processes. Responsible for developing and documenting new procedures for changing business. Provide feedback to R&D group(s) and Product Marketing regarding new hardware and software implementations.• Project Manager for any new software/hardware application. Responsible for creating task groups to develop processes and implement staff direction, training, installation and support channeling. Created Gantt Charts to direct project.• Product Manager - Planned and executed new hardware product programs and life cycle management. Evaluated price structure, product training and roll out of product.• Created new performance review process that is based on the competencies of their daily role.

Assisted ADP A/E staff on-site performing installations of ADP Dealer Services Parts and Service Applications and assisted Field Engineer staff onsite with Hardware installation and configurations. Conducted onsite training to Parts/Service Directors and Branch Managers of Automotive Dealerships pertaining to ADP Dealer Service Software/Hardware applications.

Supervised the Chicago Mega Dealer (National Accounts) regional team of up to 20 technical analysts and partnered with product Team Leaders to manage workloads and critical clients. Collaborated with tech support & R&D to ensure timely resolutions to client and departmental problems and prevent problems from re-occurring. Served as escalation point for questions and answers for Analyst team and internal/external clients regarding software and hardware issues. Manage incoming calls and escalate vision cases from internal/external clients. Maintain client callback requirements, to provide World Class Customer Service.

Technical Support for ADP Dealer Services, Parts/Service and Hardware Applications. Assisted in training of staff and client base both in house and on-site.