Communicated via inbound and outbound telephone calls with clients. Provided prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately documented and updated records in required systems. Followed up in a timely manner to ensure customer satisfaction. Understood all programs, systems, and procedures necessary to perform the job efficiently. Communicated with customers to attempt to bring resolution to unpaid accounts. Requested, upsell, and/or cross-sell products or services to customers where appropriate.