I am responsible for maintaining and further developing the relationship between Caretower and one of our main vendors – Sophos. I was working in conjunction with the vendor towards development of sales strategies and putting together incentives for the internal sales team which can help them position and promote Sophos’ main products on the market. I was also providing training to the sales team on all Sophos products and helping them throughout the sales process.

I am responsible for developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. I also liaise between customers, cross-functional internal teams and vendors ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience. My main customer oriented goal is to identify customer needs and provide expert advice on products and services which will match those needs in order to achieve client satisfaction. I was also responsible for:• Negotiating contracts and close agreements to maximize profit• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)• Prepare reports on account statusKey areas of expertise: Managed Security Services, 2 Factor Authentication, Endpoint Anti-Virus, Backup Systems, Email Security (Anti-Spam, Archiving and Encryption), Encryption (Application, Database, Endpoint, Key Management and Server), Enterprise Search Software, Data Classification, Data Discovery, Data Governance, Data Retention Management, Device Control and Data Loss Prevention, Firewalls, SSL VPN, Intrusion Prevention, Log Management, Microsoft, Mobile Device Management, Network Access Control, Policy Management Software, Secure Collaboration Software, User Behavior Analysis Software, Virtualization, Vulnerability Scanning and Penetration Testing, Web Content Security, Wireless SecurityKey Vendors: Intel Security (McAfee), Sophos, Symantec, Trend Micro, Kaspersky, Microsoft, Checkpoint, DELL SonicWALL, Trustwave, Proofpoint, MIMECast, Palo Alto, Titus, Unitrends, Cylance, Varonis and many more.

I am responsible for a team of 3-6 sales people. My main responsibilities include supervising, guiding and motivating my team in order to help my colleagues work together and ensure they’re delivering good customer service. I was organising and delegating my team’s workload as well as monitoring them to make sure it’s done correctly. I was also responsible for:• Allocating tasks to staff• Ensuring the performance of the staff is of a high standard• Discussing and resolving problems• Carrying out performance reviews• Helping with training and development of new and current employees• Completing paperwork• Handling complaints (from both staff and customers)• Personnel duties (interviewing and hiring of new employees)• Reporting to senior level management