Michael Taylor Email & Phone Number

Downers Grove, Illinois, Us

Downers Grove, Illinois, Us

Leads teams responsible for service operations (Request Fulfillment, Incident, Capacity, Problem, Availability, Release and Change Management) and continuous improvement strategies for all the Infrastructure, Mainframe, Security, Service Desk, and Applications for the Ensono Managed Services customer base. Globalized these teams and grew the organization from 900+ associates to 1500+ around the globe in India, Poland, UK, and the United States. The mission of this team is to provide outstanding customer service to the entire customer base around the Hosting, Mainframe and Cloud platforms. Responsible for 75% of the companies labor and 90% of the non-labor cost of the company with a success rate of driving cost reductions by productivity measurements and negotiation with 3rd parties.

Leads teams responsible for service operations (Incident, Capacity, Problem, Availability, Release and Change Management) and continuous improvement strategies for all the Infrastructure, Security, Service Desk, and Applications for the CenturyLink Managed Services customer base. These teams consist of 1400+ people around the globe in Singapore, India, Poland, UK, Canada and the United States. The mission of this team is to provide outstanding customer service to the entire customer base around the Hosting and Cloud platforms.

• Global Leader of the Operation Center with over 1200 employee’s worldwide• Expertise on these teams include Help Desk Management, Desktop Support, Tier 2 throug 4 on Hosting Area Network, Load Balancing, SSL acceleration• The team supports Tier 1 through 4 on DBA function such as Oracle and SQL• The team support Applications and Hypervisors like Zen, VmWare, JBoss, Citrix, SAP• Management of teams in India and Poland• Managing a $5 Million team on a $1.4 Billion revenue stream

Vice President, Global Infrastructure Engineering & Operations [2011 – Present, St. Louis MO]• Continued responsibilities outlined in role prior to acquisition (with the exception of Carrier Management due to restructuring and alignment to CenturyLink structure).• Design, engineer, build, operate and maintain hosting product line multitenant infrastructure, including designing and providing engineering production support, performing release management and proactive problem management, delivering project management and professional services, monitoring and planning capacity.• Installed ~$7M in revenue and improved margin by $20M.

Monroe, La, Us

• Manage ~300 person global team in Singapore, India, London, Canada and the US responsible for multitenant infrastructure for the hosting and network product line.• Service transition, service operations (problem management, change management and release management) and continuous improvement strategies for all worldwide infrastructure platforms such as compute, storage, backup, and network nodes within collocation facilities. • Vendor relationships (carriers and equipment providers) associated with infrastructure including peering, optical, internet IP backbone, VPN and hosting load balancers, servers, switches, and security devices of data centers worldwide.• $100M capital budget; increased margin from 36% to 40%, increasing EBITDA by $10 million • Member of due diligence team for acquisition targets.

Monroe, La, Us

 Manage a team of 25 Network Engineers that create new network based products on Optical and IP devices. Responsible for the 4th level of escalations for the Optical network in the Domestic United States, a Tier-1 ISP AS-3561 and the second largest VPN network known as ATN (Application Transport Network) Built out a Next Generation Network based on Cisco’s new routing platform (CRS) and operating system IOS-XR. Converted over to this new backbone network within 9 months.  Launched 10 new network based products including Proximity Hosting and Network Based Firewall services Built out 7 Metro Optical networks to connect the Data Centers to the POPs and Telehouses

Monroe, La, Us

 Manage a team of 120 Network Engineers and Operations Personnel that maintain and operate an Optical network in the Domestic United States, a Tier-1 ISP AS-3561, second largest VPN network known as Intelligent IP, a Hosting Area Network in 24 global Data Centers and provide virtual services in 15 of those Data Centers on a utility platform Responsible for $320 Million Operational Revenue and a Capital budget of $45 million Manage 3 Network Operation Centers which include the Optical NOC, the IP NOC and Intelligent IP/ Virtual Services NOC Work extensively with both product and sales departments to create stronger products and provide superior customer serviceSaved $160 Million working on the Synergies project that was created after accruing Cable & Wireless’s domestic business. Achieved by POP moves, renegotiating new contracts on space, power, maintenance and IRUs  Streamlined ITIL foundation processes into the operational network

Monroe, La, Us

 Created and built the largest Intelligent IP VPN network based on the Nortel Shasta platform and an ATM backbone Managed the Research and Development for the Network business creating new hosting product sets, the new network VPN and network Community of Interest product sets including the Financial Exchange  Decided on all products end-to-end from the BSN 5000 (Shasta) to the Lucent IAD to deliver multiple services with a QoS Reduced Operational cost by $20 million in 2002, $35 million in 2003 Converted 4 global Data Centers from Intel to the SAVVIS Utility Model saving over $10 Million in Capital Converted the global Network of WAM!NET to the Intelligent IP product set Maintained and designed new opportunities for our largest customer Reuters

 Designed and built a global carrier class IP network to deliver financial information Built the largest OSPF network in the world with 300+ backbone routers and over 14,000 customer premise devices all in one autonomous system Designed and implemented a global Multicast Backbone to deliver financial information Designed Web Hosting solutions to provide real-time financial information

 3rd level support for networking products (Routers and Switches) Learned extensive knowledge on OSPF and other routing protocols Router and Switch certified