Michael Teskey Email & Phone Number

Planned weddings, conferences, tournaments, spa retreats, Christmas parties, outdoor catered eventsInteracted and collaborated with food & beverage department, banquet department, spa, golf course, housekeeping, front deskWorked with florists, audio-visual, music, transportation servicesCreated detailed banquet event orders, had client verify and sign, then distributed orders to various departments for executionEnsured all plans were completed on time and payment was receivedDuring events – present to assist, coordinate and guide event, communicated with various departments to ensure tasks were completeProvided updates to Executive and Sales team during daily meetings

Welcomed customers, offered assistance Addressed customer concerns and handled guest requestsFollowed up to ensure customers were satisfiedOffered personalized service by learning customers’ preferences and using customers’ nameMade recommendations on restaurants, entertainment, tours, museums, provided directionsOffered compassion and understanding to guests in crisis situationsProvided advice and knowledge of products and servicesGave tours of store or hotelAdapted to various roles quickly – Retail: stock room, cash, sales floor, Hotel: reservations, switchboard, valet, server, concierge, housekeeping...Ordered personalized amenities for clientsTrained colleagues Communicated with colleagues during shift changes the details of shift and anticipated events Thoroughly and meticulously completed data entry dutiesUpdated and maintained logsBalanced accounts - handled money transactions - approved creditProficient in Microsoft Suite, Internet, E-mail, and various in-house software, social networking sitesResearched information for clientsCreated schedule for employees – entered hours into softwareStudied sales forecasts and made schedules accordinglyTrained in Emergency Evacuation situations

French Studies

Bachelor’S Degree, Social Sciences