Respond to inquiries via email, over the phoneWalk customers step-by-step through the problem-solving processHelp with troubleshooting hardware and softwareFollow up with customers to ensure satisfactory serviceCommunicate customer feedback to the appropriate internal team membersData Analysis and Reporting:Analyze and document data requirements.Utilize data analysis skills to derive insights and create reports/dashboards.Monitor project progress and identify/address potential risks.Proactively identify opportunities for process improvement.Recommend and implement solutions to enhance efficiency and effectiveness.

Completed in-depth analyses for business projects, payment-processing applications and reporting toolsDeveloped and maintained business requirements and ensured they aligned with both functional and technical requirementsReconcile client data errors to ensure the accuracy of business requirementsPresented executives with analytics and support tools used to reorganize the company and its relocation strategiesAnalyzed company data and its performance to identify necessary changes and room for improvement

Managed Fameco website redesign to improve brand messaging,engage new users, and improve conversion. Resulted in 19% increasein AOV, 8% increase in visit duration, and 3% decrease in bounce rate.Grew branded and non-branded organic traffic 80% through siteoptimization and PR/link-building campaigns. ManageSEO strategy and campaigns to grow user base and improve brandawareness.Coordinated affiliate, referral, and social media programs to spurgrowth and attract new users to the brand. Increased referral traffic by75% and increased new visitor traffic by 9%. Built relationships withvendors to manage all ecommerce technology partners. Integratedseveral third-party technologies: site search, email marketing, andtesting software.updated and managed existing website properties using WordPressplatform.produce HTML/CSS prototypes for projects with a webcomponent, faithfully implementing the graphic designer's vision.worked with a diverse team of creative professionals to meet theclient’s needsused PHP, HTML, CSS, jQuery, MySQL develop fully functional andinteractive WordPress templates and plugins in support of UnionMarketing campaigns

Analyzed customer requirements and planned and executed project implementation.▪ Coordinated with various departments and prepared web page layout and prepared onlinecontent.▪ Performed regular research on new web technologies and incorporated it on website.▪ Ensured compliance to all laws and regulations applicable incompany.▪ Maintained all work according to procedures.▪ Coordinated with managers and clients and transformed requirements into functional designs. ▪ Designed template for site creation.▪ Developed, managed and provided technical support to various websites.