Michael Thell Email & Phone Number

Mendota Heights, Minnesota, United States

2/2021 - PresentManage water treatment technicians. Provide metrics to assist in improving efficiency and revenue. Provide in field support and training, establish expectations for employees and handle customer satisfaction• Spearheaded process improvement initiatives to reduce service costs.• Defined clear targets and objectives and communicated to other team members.• Established team priorities, maintained schedules and monitored performance.• Communicated best practices among on-site and external personnel to align efforts and goals.• Used water treatment expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.• Directed training and retraining of employees to boost performance and enhance business results.• Effectively supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.• Continuously encouraged all employees within water service departments to present positive and exemplary image to customers.Lead Water Technician8/2016 - 2/2021Provided extensive and reliable support to customers in regards to their Kinetico equipment. Assisted in training of new employees, leading weekly all technician meetings and consistently remained a top revenue producer.• Worked with customers to understand needs and provide excellent service.• Completed minor preventative maintenance and mechanical repairs on equipment.• Conducted thorough inspects and tests of previously installed systems to locate and correct faults.• Provided quotes on necessary repairs or equipment replacements.• Worked with new employees to provide training.• Coached fellow technicians on company policy and procedures as a lead technicianWater Treatment Installer6/2015 - 8/2016 Provided through and complete installations of Kinetico Equipment• Worked with sales staff to provide complete and detailed installations.• Worked efficiently to complete installations in a timely manner.

Eagan, Minnesota, United States

Allied agency providing residential and commercial moving services locally, across country, and around the world.; Provided labor to load and load long distance moves, drove cross country maintaining an accident free record, and ensured the highest quality of service at every level of assistance and action.● Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.● Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.● Dropped and hooked trailers and changed configuration of equipment.● Executed safety practices and inventory loading without customer complaints, accidents or lost-time.● Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents.● Contacted customers to report delayed delivery times.● Maintained daily, legible DOT log book and submitted corresponding documents.● Maximized load safety by balancing, securing and weighing products.● Clearly communicated with dispatchers, giving updated information, including estimated times of arrival and latest road conditions.