Whole heartedly loving what I do and the organization I work for! Having the chance to surround myself with positive peers and leaders makes me excited and welcoming to each and every single day!

Ensuring team delivers nothing but the best performance in servicing our clients. This focus has driven us to becoming one of the top teams in our market for sales and service goal acquisition. The financial center was also celebrated for obtaining a perfect audit review. Other duties include managing the center budget and cash supplies and maintaining efficient employee scheduling.

Brought together a team of diverse personalities to work as one unit to meet assigned goals. Successfully balanced working as a producing manager and sole team leader to meet the needs of our members. Developed multiple team members to promote into other roles within the organization.

Led branch to successfully achieve sales and service goals and compliance standards. Analyzed branch P&L to increase profitability. Targeted and developed the strengths of each team member in order to contribute to branch success. Acted as the face of the bank in my community, effectively strengthening ties with multiple business and consumer leaders.

Established the Austin phone center from the ground up by building a team of supervisors, instructors, and agents. Continually coached and developed supervisors to effectively strengthen their team’s performance. Managed both on site and remote supervisors to operational success. Focused on delivering exemplary service while maintaining call center metrics. Took a proactive approach to handling escalated member issues and driving sound resolutions.