Supervise, manage budget, and maintain ORARANG involvement in the TACOM program.

O1 November 2010 – PresentCompleted Basic training in 30 MAR 11Completed Officer Canidate School Oregon Army National GuardPlatoon Leader Oregon Army National GuradXO Ordnance officer

Solving problems and providing clients the best product and solution to their home comfort needs.

AAA Heating & Cooling, Portland OR October 2011 – Presento # 1 sales representative every month except May in 2013o Largest one month sales, over $92,000.00 April 2013o Consistently attaining full commission on all saleso # 2 sales representative January 2012 first month fulltime saleso Inspect residential and commercial structures for heat loss and proper sizing of their heating and cooling system, create proposals and close customers with solutions to their indoor comfort needsHello, my name is Michael Thoen. I am a Design Specialist with AAA Heating & Cooling. I was born in Fargo, North Dakota. I attended the University of Arizona and obtained a Bachelors Degree in Mexican-American Studies, Minor in Spanish and Business. I am currently an Ordnance Platoon Leader in the Oregon Army National Guard.I have worked in home and structural improvement industry for full structural eradication of wood destroying organism to energy conservation, indoor air quality, and sustainable building practice for a combined 15+ years. I am proud to be a design specialist for AAA Heating and Cooling. They have been a family run business serving the Portland Metro area now for 50 years. AAA Heating & Cooling has set a standard for excellence in the HVAC industry. Trained in radiant floor, geothermal, indoor air quality, energy load calculations, tankless water heaters, ductless heat pumps, solar energy, duct design and hybrid heating systems design I pride myself in being your one stop shop service consultant.

Educated clients about there options for health insurancePre-screened clients for the application process and sold them their new policy100+ cold call per day and scheduled callbacksInput clients information into CRM and tracked sales process

Communicated with delinquent card members via telephone to obtain paymentReviewed and analyzed financial situations and arranged repayment programsProvided customer service in order to enhance customer experience and reduce customer turnoverNegotiate fees and charges as appropriateo Maintain accurate documentation of all card member contact, payment history and location informationPresent in team meetings and Queue rallies

Financial service with emphasis on Public School Teacher’s RetirementAnalyzed clients financial situations and arranged appropriate retirement programsProvided personal customer service in order to educate clients financial goalsStudied and passed FINRA securities exams 7 and 66 along with state Life and Health insurance license

Provided sales literature, graphs and estimates for residential customers’ new pavers driveways, decks and walkwaysNegotiated price and closed deals directly with customersProvided customer service and listened to customer concerns and needs to create the right solution for the customer’s hardscape

# 1 sales representative for the entire company 2006-2007Responsible for obtaining the two largest regional accounts - The City of San Diego and Rosemead School DistrictHighest Net Revenue Award October 2006 – 657% over quotaSurpassed expected quota 2006-2008 – 100%Promoted to Major Account Executive after two months of employmento Consistently achieving customer satisfaction in regards to residential customers, real estate agents, and property managersInspected structures for pest infestations, created bids and closed customers with solutions to their pest control needs

# 2 sales representative in Southern California May 2004# 3 sales representative 2004 (5 out of 12 months)Ranked in the top 20 of sales Nationwide for 2004Certificate of achievement award May 2004 – 700% over quotaSurpassed expected quota 2003-2004 200%Inspected structures for pest infestations, created bids and closed customers with solutions to their pest control needs

Top closer summer 2002Increased revenues 30%Sales representative of the month award, May and June 2002Cold called clients in my territory, presented proposals, closed clients, and trained clients on their new office equipmentProvided customer service excellence and listened to clients needs to create appropriate office solutions