Technical Support Manager
Current
Opentext
Aug 2020 - Present
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Michael Thomas Email & Phone Number
Manager, Technical Support
at
Opentext
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 86%
Current company
Opentext
Role
Manager, Technical Support
Location
Canada, Canada, Canada
Who is Michael Thomas? Overview
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Quick answer
Michael Thomas is listed as Manager, Technical Support at Opentext, based in Canada, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Michael Thomas.
Michael Thomas previously worked as Technical Support Manager at Opentext and Technical Director at Pivotree.
Profile bio
About Michael Thomas
IT Manager with over 8 years of hands-on and leadership experience in IT Production, Service Desk and Incident Management Operations. Successfully recruited, coached and mentored teams of 20 Data Center, Production and Operations staff. Produced optimal return on investment for IT costs through effective negotiation of agreements, and astute management of hardware and software vendors. Developed winning relationships with customers, clients, suppliers, business partners and end users at all levels, both internally and externally. Highlights of qualifications include:Streamlined and improved business processes throughout IT operations. Continually assessed the impact of changes on the user community and recommended proactive measures to mitigate risk.Demonstrated exceptional leadership skills through proven ability to increase team productivity, reduced turnover and established a positive work environment. Engaged supporting managers of Unix, Windows, Database and Software teams in order to facilitate knowledge sharing, skills development and synergy.Reported operational achievements and progress to the Director, IT User Services and VP, Information Technology on a regular basis including statistical analysis and action planning detailing improvements.Utilized project management skills to efficiently manage resources, oversee implementation activities, address escalations and post reviews for major releases/projects and maintenance windows.
Listed skills include Solaris, Data Center, Itil, Unix, and 37 others.
Current workplace
Michael Thomas's current company
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Opentext
7 roles
Michael Thomas work experience
A career timeline built from the work history available for this profile.
Oct 2017 - Nov 2019
Manager, It Production Operations
Telus Communications Inc.
Managed expected service levels of a highly demanding user community encompassing over 2000 end-users across Canada. Oversaw team of 20 IT Professionals responsible for investigating and resolving service issues to the satisfaction of the end user and escalating the issue to senior management when appropriate. Managed salary budget in excess of.
Feb 2007 - Jul 2013
Team Manager, It Production Operations
Telus Communications Inc.
Fulfilled new role with mandate to oversee daily operations, coach team members and provide optimal system availability to an end user community of over 1000 nation-wide. Maintained efficient scheduling to meet staffing requirements.Key Responsibilities:Attended project meetings to ensure Production Operations tasks were accurate and complete. Provided 1st.
Apr 2001 - Feb 2007
Production Operations Analyst, It Production Operations
Telus Communications Inc.
Managed communication and task execution of projects from implementation to successful completion. Provided the highest possible level of System and Production Support to the end-user community.Monitored operational status of computer servers, systems and applications as per service level agreements.Responsible for VERITAS NetBackup and national offsite.
Aug 2000 - Apr 2001
System Controller
Bell Mobility
Responsible for smooth operation of shift, and execution of nightly production batch schedule via ESP. Gained detailed understanding of ESP, MVS/JES2, CICS/DB2 (LINK, CNBS, CTA, JCL, IMPACT, Infopac, Microsoft Word, EXCEL, HP-UX.
Sep 1998 - Aug 2000
Computer Operator
Bell Mobility
Oversaw various production operating systems and associated subsystems and applications during the shift.
Jul 1993 - Sep 1998
FAQ
Frequently asked questions about Michael Thomas
Quick answers generated from the profile data available on this page.
What company does Michael Thomas work for?
Michael Thomas works for Opentext.
What is Michael Thomas's role at Opentext?
Michael Thomas is listed as Manager, Technical Support at Opentext.
Where is Michael Thomas based?
Michael Thomas is based in Canada, Canada, Canada while working with Opentext.
What companies has Michael Thomas worked for?
Michael Thomas has worked for Opentext, Pivotree, Telus Communications Inc., and Bell Mobility.
How can I contact Michael Thomas?
You can use AeroLeads to view verified contact signals for Michael Thomas at Opentext, including work email, phone, and LinkedIn data when available.
What skills is Michael Thomas known for?
Michael Thomas is listed with skills including Solaris, Data Center, Itil, Unix, Disaster Recovery, Leadership, People Development, and Management.
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