Michael Thomas Email & Phone Number

Egypt

Egypt

Im an entrepreneur who works with more other co-founders to establish and direct the activities as below Identify opportunities or areas where consumers may want or need a product that does not yet exist. A successful view of our market segment and industry, identifies what is working and what needs are not yet being addressed, and determines whether that market presents an opportunity to establish and grow a successful approach within that space.Plays a role in Business development and implementation , we takes a very active role in developing a product, determining specifications, and bringing that product into market, . This aspect of the role is hands-on and critical, as successful product development can determine whether a new venture is ultimately successful.Also responsible for conducting marketing and promotion for the product. before & After a product arrives on the market, network and build anticipation for the products to ensure that there is demand once the product moves into live phase. This part of the job can include building a social media presence , and attending industry events to build word-of-mouth.Developing financial estimates and setting milestones and timelines , develops financial plans to determine break-even points and ensure long-term solvency, and sets budgets . Part of this role can also involve seeking out additional funding and investors for a new venture.Creating business plans and important documents, which can include financial information, hiring documents, and business registration materials. work with legal experts to structure the businesses and create legal documents that outline each co-founder’s responsibilitiesBuild and lead effective teams. This high-level decision-making as well as the ability to identify areas where it benefits the company to bring in new personnel. The ability to inspire and lead teams helps companies scale up as their market share increases and helps hire and retain staff members

Egypt

Prepare a process map for requested projects to ensure that the final proposal and documents realistically fit the business need and the ability of the organization to deliver on it. The project requests may be internally generated by Strategic Operations or requested by external departments within BCD . Type of project requests include but are not limited to the following GDS format changes, Online Booking Tool feature offerings, Script process enhancements, Account custom programming requests and COMPLEAT process changesConsult with internal business partners to understand and gather business needs and requirements. Analysis business and technical requirements to determine the design scope, to complete a functional analysis and to review programming needs/changes to determine the end result in order to delivery an accurate process/product to the project stakeholders and enterprise technology personnel.Consult with programmer on requirements and then complete full testing of the process prior to releasing it to the stakeholder for implementation.Develop and deploy standards processes across all platforms including streamlining current processes or implementing new processes.Facilitation of and participation in projects with internal business partners to determine enhancements required for front, mid-office and back officeProvide subject matter expertise on travel industry practices and underlying industry technologies.Provide management with key information related to client concerns, programming errors and escalations.Maintain a good understanding of all GDS and BCD Travel technology products to ensure proper process can be developed and implemented. Responsible for understanding current Strategic Operations applications functionality and reporting.Implement creative uses of technology to help decrease transaction processing time and manual involvement with the focus on creating a touchless environment.Assume and perform other duties and responsibilities,

Egypt

*Manage daily customer service activity within their respective customer service team.*Serve as the first point of escalation for customer queries/problems that customer service representatives in the team are unable to close or resolve.*Ensures customer service coordinators adhere to the BCD philosophy of personal and local customer service.*Own all operations under file management for the customers they own.*Ensure staffing levels within their respective cluster are adequate to deliver required level of service.*Provide tools and training required for staff in order to deliver excellent customer service.*Ensure financial handovers are done in a timely manner across the customer service team, *maximizing profitability and addressing issues that could affect profitability in the future.*Ensure that all staff understand operational procedures and play an integral role in on-boarding clients, creating seamless transitions and maximizing client retention*Ensure that all operational matters that could impact BCD clients are proactively communicated to both commercial teams and customers.*Ensure team is in full compliance with all applicable trade regulations (ITAR, FMC, IATA, TSA, etc.) in order to protect BCD and our customers’ legal and financial positions.*Development, production and delivery of projects from proposal right up to delivery.*Delivering events on time, within budget, that meet (and hopefully exceed)expectations.*Setting, communicating and maintaining timelines and priorities on every project*Communicating, maintaining and developing client relationships*Managing supplier relationships*Managing operational and administrative functions to ensure specific projects are delivered efficiently*Providing leadershipmotivation, direction and support to your team*Travelling to on site inspections and project managing events*Being responsible for all project budgets from start to finish*Ensuring excellent customer service and quality delivery

Egypt

Senior Travel Counselor for groups & events for (Novartis Pharma Egypt) , (Vodafone) , (Etisalat) , (Astrazinca) , (Microsoft) , (Unilever) , (Abbott)October 2012 – Present Monitor policy compliance, projects and manage daily operational duties.* Ensure compliance with client's corporate travel policies* Ensure compliance with company's procedures and policies.* Compile tariff circulars of various Airlines for Agency-wide usage* Experienced for effective group booking to confer maximum profit to the firm* Deal with clients and customers on a daily basis. * Book flights, tickets sales, travel insurance, car hire, visas, events planning etc for groups. * Work as part of a team selling holidays. * Responsible for booking corporate travel reservations (air, car, hotel, etc) for large corporate account. * Promote the acceptance of fares, rates and suppliers that match the client's travel program policies and negotiate contracts. * Establish staff schedules, task assignments equipment allocation to ensure conformance with department objectives & goals* Determine fiscal requirements and prepare budgetary recommendations* Source venues, recommend and engage catering, acquire supporting technology and coordinate development of materials to execute a quality event.* Maintain calendar of events and implement a system that enables anticipates long – term planning and effective event management for the organizations meetings, conferences & events.* Work closely with programs managers, committees and communications staff to effectively promote events to target audiences and obtain accurate event specifications* Conduct research and develop feasibility studies to identify new events opportunities* Work closely with the organizations communications staff on sponsorship arrangements and identify potential revenue streams for all major events* Provide post – event analysis, budget recaps and participate feedback and incorporate learning into future plans

Riyadh, Ksa

Create and develop a business plan in accordance with the company objectives, goals, commercial terms, conditions and targets.Promote and sell products and services to achieve pre-determined goals.Produce and implement a sales and marketing plan making full use of electronic measures, technology, Web Sites and other media.Contact, call on, manage and maintain business relationships with all travel agent, accounts, and operators, OTA or other distribution network.Conduct, coordinate and attend industry events including educational seminars, tradeshows and presentations.Organize, Coordinate and participate in Fam Trips or Site Inspections.To educate train business partnersTo create a weekly sales report, sales analysis and call planner.To research, know, evaluate and report on competitor activity.To report to management on market trends and make recommendations for product development and sales strategies.Know and maintain a high level of knowledge of Windows product and services including excursions, transfers, group, wedding and Luxury products as well as policies and procedures.To travel as required and in accordance with the Sales Manager and marketing planTo represent Windows and act as company.Perform other related duties as required like cross sales , reserve groups Discuss and define program goals for client by building consensus with stakeholders and understanding broader business goals Utilize traveler engagement methodologies to create strategies that will increase employee awareness and promote productivityDevelop, implement and manage campaigns to edge performance toward goalsLeverage efficient marketing tactics to inform, incentive and influence business travelersDistribute all pertinent information, including executive messages, presentations and internal memos, and conduct meetings to share information and influence traveler behaviorAchieve savings and productivity by changing traveler behavior to align with defined business goals

Egypt

2009 – 2012 Senior Travel Counselor (Dar El handsa) (Asec Group) (Maf El fatem group) (Gisco petroleum service) (Tide Water Marine) ( Aqua Delta ) ( Synergy ) (ECS)* Deal with clients and customers on a daily basis. * Book flights, tickets sales, travel insurance, car hire etc. * Work as part of a team selling holidays. * Responsible for providing detailed travel information to customers and deal with customer queries in relation to holiday packages. * Responsible for booking corporate travel reservations (air, car, hotel, etc) for large corporate account. * Promote the acceptance of fares, rates and suppliers that match the client's travel program policies and negotiate contracts. * Responsible for coordinating travel, including handling on line fulfillment, ticketing, taking phone calls for changes and special requests. * Ensure compliance with client's corporate travel policies * Ensure compliance with company's procedures for documentation, ticketing, voids, refunds.* Responded to customer travel requests received via all means of business contact (in person, phone, e-mail or fax) for reservations (air, hotel, rental car, charters or other modes of transportation) in an efficient, courteous and timely manner. * Performed all functions relating to the booking, administrative and accounting tasks necessary to process electronic and other travel documents as it related to customer requests and industry requirements. * Promoted and sold travel products and services. * Provided clients with a positive experience utilizing analytical and strategic skills. * Positively contributed to the team environment. * Coordinated with the arriving clients at the airport and explained them the airport procedure * Managed van pick-ups and drop offs according to the schedule and assisted guests with airport procedure. * Nurtured efficient customer service satisfaction levels. * Prepare checklists of lessee requirements for distribution to proper staff offices

* obtain and evaluate all relevant information to handle product and service inquiries * provide pricing and delivery information * perform customer verifications set up new customer accounts * process orders, forms, applications and requests * organize workflow to meet customer timeframes * direct requests and unresolved issues to the designated resource * manage customers' accounts * keep records of customer interactions and transactions * record details of inquiries, comments and complaints * record details of actions taken prepare and distribute customer activity reports * maintain customer databases manage administration * communicate and coordinate with internal departments * follow up on customer interactions * provide feedback on the efficiency of the customer service process

* respond promptly to customer inquiries handle and resolve customer complaints * obtain and evaluate all relevant information to handle product and service inquiries * provide pricing and delivery information * perform customer verifications set up new customer accounts * process orders, forms, applications and requests * organize workflow to meet customer timeframes * direct requests and unresolved issues to the designated resource * manage customers' accounts * keep records of customer interactions and transactions * record details of inquiries, comments and complaints * record details of actions taken prepare and distribute customer activity reports * maintain customer databases manage administration * communicate and coordinate with internal departments * follow up on customer interactions * provide feedback on the efficiency of the customer service process

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services

Foundation Degree, Aviation/Airway Management And Operations, A

Activities and Societies: iata/uftaa international travel & tourism training program Study the basics of the travel and tourism industry.

Associate'S Degree, Accounting And Business/Management, A

Bachelor Of Commerce (B.Com.), Accounting And Business/Management, B+

Activities and Societies: Student Union member for 3 years theater and music division It is one unique place where all fatigue limits are.