As a Service Level Manager I have been working and been involved in key objectives of the Service Level Management Process such as negotiate, agree, document, monitor and improve the quality of IT services provided by an ITIL aligned organization, while ensuring customer and business satisfaction. I have many years of experience in cross deliveries of internal units such as Banking, Manufacturing Industries and Commercial. Able to make decision for the companies benefit with facts and proof. Have experience to lead and co-ordinate several projects. Capable to complete a task as planned. The ITIL Foundation Certificate is awarded upon the successful completion of an examination set by a recognised third party provider (for example Exin). This is also known as the Foundation Certificate in IT Service Management. I would like to think that I am an ambitious person yet realistic about learning a task quickly. My key objective is to have a leadership role in management and organizational development improving the internal capability to respond to strategic challenges driven by customer and business requirement.