Michael Thomas Email & Phone Number

Roseland, New Jersey, US

• Achieved 90% customer satisfaction through strategic implementation and client engagement.
• Managed a portfolio of 25 high-value accounts, generating over $2 million in revenue.
• Collaborated with cross-functional teams to meet client needs and organizational objectives.
• Developed and executed strategies that placed among the top 20 associates regionally for performance andsatisfaction.

Cupertino, California, US

• Maintained a consistent customer satisfaction rating of 80% or higher monthly.
• Invested 50+ hours in product and service research to deliver superior customer support.
• Collaborated with a 99-member team to enhance customer interactions and service quality.
• Efficiently managed multiple clients simultaneously, reducing wait times and achieving a goal of 3-4 clientsserved per hour.

Eden Prairie, Minnesota, US

• Increased annual revenue by over $50,000 through effective customer relations and direct sales strategies.
• Developed CRM proficiency to track sales leads and manage activities for 30 clients.
• Implemented retention strategies that promoted revenue consistency and maximized account servicingopportunities.

Richfield, Minnesota, US

• June 2015 – April 2018
• Ranked as the highest-performing bay in remote start sales for two consecutive years.
• Achieved a 75% installation efficiency rating over a one-year period.
• Conducted diagnostic and troubleshooting procedures to identify and resolve mechanical issues effectively.

Google Data Analytics Professional Certificate, Data Analytics

Sports Studies