A Technology Service executive with a wide range of direct international experience in both the financial services and professional services industries. Proven leadership skills in IT governance, global operations, service management, service development, customer support, field and onsite service and information technology services. 15yrs+ of managing, developing and motivating a culturally and geographically diverse range of teams to achieve their objectives. Significant experience in building organizations, scaling and optimizing, deploying innovative and disruptive technologies and driving operational efficiencies..Specialties: Development and implementation of Technology and business strategy, services and offer development, program management, process improvement, agile development, competitive analytics, business development, contact center operations, contracts, acquisition integration, large global organization leadership, team building and development. Expert in IT Governance, Analytics, Continuous Service Improvement, end user productivity enhancement and all aspects of financial management of a $90M+ global organisation.
Listed skills include Business Analysis, Information Security Management, It Strategy, Itil, and 21 others.