AeroLeads people directory · profile
Michael Thomson Email & Phone Number
Head of End User Services
at
The Weir Group PLC
2 work emails found
@uk.ey.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of End User Services
Location
Glasgow, Scotland, United Kingdom
Company size
Who is Michael Thomson? Overview
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Quick answer
Michael Thomson is listed as Head of End User Services at The Weir Group PLC, a with 9411 employees, based in Glasgow, Scotland, United Kingdom. AeroLeads shows a work email signal at uk.ey.com and a matched LinkedIn profile for Michael Thomson.
Michael Thomson previously worked as Global Leader for Functional Excellence at Ey and Global Lead for CSI (Continuous Service Improvement) at Ey. Michael Thomson holds Applied Chemistry from The Robert Gordon University.
Company email context
Email format at The Weir Group PLC
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*@uk.ey.com
71% confidence
AeroLeads found 2 current-domain work email signals for Michael Thomson. Compare company email patterns before reaching out.
Profile bio
About Michael Thomson
A Technology Service executive with a wide range of direct international experience in both the financial services and professional services industries. Proven leadership skills in IT governance, global operations, service management, service development, customer support, field and onsite service and information technology services. 15yrs+ of managing, developing and motivating a culturally and geographically diverse range of teams to achieve their objectives. Significant experience in building organizations, scaling and optimizing, deploying innovative and disruptive technologies and driving operational efficiencies..Specialties: Development and implementation of Technology and business strategy, services and offer development, program management, process improvement, agile development, competitive analytics, business development, contact center operations, contracts, acquisition integration, large global organization leadership, team building and development. Expert in IT Governance, Analytics, Continuous Service Improvement, end user productivity enhancement and all aspects of financial management of a $90M+ global organisation.
Listed skills include Business Analysis, Information Security Management, It Strategy, Itil, and 21 others.
Current workplace
Michael Thomson's current company
Company context helps verify the profile and gives searchers a useful next step.
The Weir Group Plc
7 roles · 34 years
Michael Thomson work experience
A career timeline built from the work history available for this profile.
Global Leader For Functional Excellence
Key delivery responsibilities:• IT Governance & Financial Management• Analytics & Business Intelligence• Continuous Service Improvement• Branding, Marketing & CommunicationsLeading a global diverse team focused on enabling Operational Service Delivery to be high quality, cost effective and efficient across all remote IT Support Levels. Responsible for Governance and Financial management of a $40m+ IT support organisation with focus on remote support L1 and L2 functions and over 900 staff supporting 250k+ end users. Governance of all investment projects and service improvement initiatives. Financial management, forecasting, modelling and planning at global enterprise level, including management of global vendor contracts and management of vendor relationships. Responsible for idea generation, identification and implementation of service improvement initiatives utilising agile methodologies including automation via RPA, ticket volume reduction and elimination, root cause elimination and support model shift-left opportunities. Continuous development of a bespoke reporting and analytics platform. Implementation of analytics functionality to enable both data-driven and people-driven service improvement and efficiency opportunity identification. Management and delivery of cost optimisation and efficiency projects.
Global Lead For Csi (Continuous Service Improvement)
Leading a global team targeted on IT Governance and Continuous Service Improvement across all IT support levels. Responsible for Governance and Financial management of a $90m+ IT support organisation with both remote and onsite support functions and over 1500 staff supporting 250k+ end users. Governance of all global remote and field support projects and service improvement initiatives. Financial management, forecasting, modelling and financial planning at global enterprise level, including vendor contracts. Idea generation, identification and implementation of service improvement initiatives utilising agile methodologies. Responsible for building and developing a bespoke reporting and analytics platform to measure all aspects of service performance and drive improvement opportunity identification.
Sep 2015 - May 2019
Emeia Service Desk Manager L2 Applications
Part of a global Service Desk management team with responsibility for managing the operation of end user level 2/tier 2 Service Desks in Europe, Middle East, India and Africa (EMEIA). Managing a team of 104 staff supporting 75000 users distributed across 84 countries. Responsible for implementation of IT strategy, standardisation of technology and support processes globally, specialising in service improvement, shift-left volume reduction and improving end user productivity.
2010 - Sep 2015
Technical Consultant
Responsible for providing technical guidance for UK IT leadership. The highest level of technical escalation for deskside support teams in the UK. Responsible for providing resolution to the most technically complex incidents and problems, creating and maintaining knowledge and preparing support teams for new service adoption. Responsible for global standard hardware selection and specification.
2001 - 2010
~9 yrs
1997 - 2001
~4 yrs
Research Assistant
Building and servicing automated weather stations.
1993 - 1997
~4 yrs
Team & coworkers
Colleagues at The Weir Group PLC
Other employees you can reach at global.weir. View company contacts for 9411 employees →
ML
Mahesh Linganna
Colleague at The Weir Group PlcBengaluru North, Karnataka, India
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DT
Dayanand Talawar
Colleague at The Weir Group PlcKarnataka, India
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JW
John Walker
Colleague at The Weir Group PlcKilmarnock, Scotland, United Kingdom
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SC
Sameer Choudhary
Colleague at The Weir Group PlcKarnataka, India
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RF
Ryan Flynn
Colleague at The Weir Group PlcIrvine, California, United States
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WH
Walacy Henrique Loss Guerra
Colleague at The Weir Group PlcParauapebas, Pará, Brazil
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LC
Laurie C.
Colleague at The Weir Group PlcDallas-Fort Worth Metroplex, United States
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GP
Gillian Perry
Colleague at The Weir Group PlcMauchline, Scotland, United Kingdom
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JE
Juan Escudero
Colleague at The Weir Group PlcPanama City, Panamá, Panama
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RM
Rian Matthews
Colleague at The Weir Group PlcAustralia
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Mahesh Linganna
Colleague at The Weir Group PlcBengaluru North, Karnataka, India
View →
DT
Dayanand Talawar
Colleague at The Weir Group PlcKarnataka, India
View →
JW
John Walker
Colleague at The Weir Group PlcKilmarnock, Scotland, United Kingdom
View →
SC
Sameer Choudhary
Colleague at The Weir Group PlcKarnataka, India
View →
RF
Ryan Flynn
Colleague at The Weir Group PlcIrvine, California, United States
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WH
Walacy Henrique Loss Guerra
Colleague at The Weir Group PlcParauapebas, Pará, Brazil
View →
LC
Laurie C.
Colleague at The Weir Group PlcDallas-Fort Worth Metroplex, United States
View →
GP
Gillian Perry
Colleague at The Weir Group PlcMauchline, Scotland, United Kingdom
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JE
Juan Escudero
Colleague at The Weir Group PlcPanama City, Panamá, Panama
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RM
Rian Matthews
Colleague at The Weir Group PlcAustralia
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1 education record
Michael Thomson education
FAQ
Frequently asked questions about Michael Thomson
Quick answers generated from the profile data available on this page.
What company does Michael Thomson work for?
Michael Thomson works for The Weir Group PLC.
What is Michael Thomson's role at The Weir Group PLC?
Michael Thomson is listed as Head of End User Services at The Weir Group PLC.
What is Michael Thomson's email address?
AeroLeads has found 2 work email signals at @uk.ey.com for Michael Thomson at The Weir Group PLC.
Where is Michael Thomson based?
Michael Thomson is based in Glasgow, Scotland, United Kingdom while working with The Weir Group PLC.
What companies has Michael Thomson worked for?
Michael Thomson has worked for The Weir Group Plc, Ey, Ernst & Young, and The Macaulay Land Use Research Institute.
Who are Michael Thomson's colleagues at The Weir Group PLC?
Michael Thomson's colleagues at The Weir Group PLC include Mahesh Linganna, Dayanand Talawar, John Walker, Sameer Choudhary, and Ryan Flynn.
How can I contact Michael Thomson?
You can use AeroLeads to view verified contact signals for Michael Thomson at The Weir Group PLC, including work email, phone, and LinkedIn data when available.
What schools did Michael Thomson attend?
Michael Thomson holds Applied Chemistry from The Robert Gordon University.
What skills is Michael Thomson known for?
Michael Thomson is listed with skills including Business Analysis, Information Security Management, It Strategy, Itil, Information Security, Business Intelligence, Enterprise Architecture, and Team Management.
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