Michael Threadgill Email & Phone Number

Houston, Texas, United States

Manage call center operations for Aveanna Medical Solutions

Houston, Texas Area

Site Leader for Direct Auto Finance - Bank Branch Support

Houston Tx

• Responsible for managing a staff of 20- 25 SR Loan Processors.• Oversee daily activities of associates, ensuring adherence to deadlines, quality analysis, and adherence to procedures and regulatory requirements.• Analyze customer complaints for corrective and preventative actions as the standing manager• Ensure all metrics are hit daily in order to achieve monthly and annual goals including detailed quality control and adherence to legal and other requirements.• Improve team efficiencies to ensure lower costs resulting in increased profitability.• Improved team critical error rate from 25% to 5% meeting the 5% benchmark and decreasing risk to the company through detailed quality control.• Work with Senior and Executive Management on various projects such as expense management, enterprise management, and building business/client relationships.• Develop and implement process and procedure improving operating efficiency and quality standards to ensure timeliness and accuracy to meet and surpass service level agreements.

Responsible for Managing complex and high impact vendors to ensure the bank receives the value required from vendor services.•Senior manager role within vendor management for establishing and managing the program team responsible for on-boarding, performance, scorecard creation/deployment, contract negotiations and relationships. •Established and managed vendor relations with several suppliers including engagement, contract negotiations, invoicing and relationships.•Proactively worked with the Line of Business and vendors to ensure deliverables/SLAs were being met.•Worked across the organization to achieve results, interacting within multiple business units including Global Supply Chain Management, Finance, Line of business Executives, Legal, Executive Sourcing, etc.•Negotiated cost savings and cost avoidances for contract renewal and new service opportunities.•Instrumental in working with project teams in Supply Chain Management and the Line of Business regarding new programs, pilots, savings, ideas, etc.•Identified best practices for Supply Chain functions that resulted into process improvement activities such as compliance training programs.

Education record

Business Administration And Management, General