Michael Thum Email & Phone Number

Boston, Massachusetts, United States

• Provide direct IT support to faculty, doctors, researchers, and students.• Matching the diverse portfolio of research projects with computational resources, guiding researchers with the use of research software, providing various facets of desktop support and promoting the use of High Performance Computing and cloud resources.• Customize scientific applications and computational workflows.• Contributions to an internal knowledge base, organizing training sessions, and further development of research computing support infrastructure.• Jitbit and Jira Queue Management.• Active Directory Operational Access Requests.• Centos and Redhat Linux OS VMWare Virtual Machine Configuration, Operation, and Management.• Administrator Level II GSuite Support, Windows and Mac census, Sonoma Mac Operating System testing, and Backup Database Analysis.• Microsoft Azure queries and navigation.

Boxborough, Ma

Cover all aspects of onsite support. Physical installations, fiber cabling, and switch VLAN configuration. On a team of two engineers.

Framingham, Ma

Designed a web application that calculates the cost of a bug for a software development company named ProdPerfect.

Needham, Ma

• Provide onsite Site Services Operations support for Remote Data Center Management teams including Wintel, Unix, Networking, Messaging, SAN Storage, NAS Storage towers and facilities engineers.• Troubleshooting in deployment and operational support in an enterprise Data Center environment (more than 3000 servers including virtual machines in 8 large suites).• Solaris, Windows, Linux Server build administration using DL ISO DVDs.• Very strong Performance Troubleshooting in a fast-paced, high pressure environment.• Hardware remediation.• Server racking, patch cabling, switch installation (SunFire and HP Proliant Enterprise Server Lines, Cisco Enterprise Routers (7200, 7600 series), 6500 class Cisco switches.• Queue management and monitoring using HP ServiceCenter call tracking system.• Support of EMC Clarion, Symmetrix, VMAX and IBM VBLOCK storage systems.• SL500 jukebox Networker Legato backup systems and IBM AS400 performing all aspects of daily backups.• 1 and 10 Gig SAN cabling and troubleshooting using Tranceivers.• Sniffer sessions using hyperlink, putty, and remote access.• Escorting and consulting with engineers from Dell EMC, IBM, Oracle, HP, Alliance, Iron Mountain, and other well known, proficient IT companies. On a team of 11 engineers.

Newton, Ma

• Rollout of complete hospital (1800 computers). • Ghost imaging, wiped old system units, brought new machines onto domain, printer installation scripts, mapped drives, tested all aspects of new HP 7700 computers including MS XP OS, Office, Meditech, and other applications.• Ran PC Relocater program for private machines and Trackit 32 bit audit program to record hardware and software.

Westborough, Ma

• Supported corporate business community and labs of large computer corporation providing first level dispatch, application/operating system support, and consultation for all IS desktop and lab server needs using Peregrine call tracking application.• Received, assessed, troubleshot, and resolved support requests.• Provided excellent customer service and world class support in a fast paced corporate environment.• Outlook/Exchange email, Windows 2000/XP/2003, Unix Os, MS Office, VPN remote access connections, Blackice firewall, Mcafee antivirus.• Diagnosed problems (installed, troubleshot, configured and repaired), concerning a variety of internal and third party applications for client workstations and servers in both the desktop and lab environments.• Troubleshot Dell PCs and laptops, account issues, active directory research, and some Blackberry support.• Network support (mapped drives, internet troubleshooting), program installation, license assignment.• Research using knowledge base on many applications including Oracle administration, Time tracking systems, security, backup, and scheduled machine imaging.Lastly, outcome was greater efficiency of internal and external company employees' computer operating systems and applications.

Sudbury, Ma

• Created and maintained Microsoft Access Database used for equipment inventory. Sorted and updated accordingly. Configured, tested, and troubleshot. • Installed operating systems (Windows NT, 2000, XP mostly), programs, and applications.• Troubleshot and assisted employees with computer issues.• Called and arranged maintenance of warranty repairs with computer manufacturers (Dell, Toshiba, etc.)• Created and updated Microsoft Excel workbooks used for record keeping of MIS employee overtime.• Internet research concerning computer support issues.• Visual Basic for Applications program analysis for Crime Lab form generation.• Network support/service to a large distributed network community (mapping drives, patch switches, routers, etc.).• Organized calendar, tasks and prioritized daily schedule using Lotus Notes.

Framingham, Ma

Developed and troubleshot admitting and scheduling module for a popular application used by many local health care facilities.

Bachelor Of Science - Bs, Mathematics

Major in Mathematics Strength in Biology, Psychology, and Computer Science

Certificate, Computer Networking, Dean'S List

Certificate, Computer Support Specialist, Dean'S List

Master Of Science Level, Pure Mathematics

Activities and Societies: Attended Pure Mathematics graduate seminars in consortium with MIT, Harvard, and Brandeis Universities.Studied.

Certificate, Web Development And Coding

• Javascript, Nodejs, Github Repositories and Version Control, and Visual Studio Code. • HTML, CSS, Postman, React, MySQL Databases. •.

Lean Six Sigma White Belt Problem Solving Training Completed

Red Hat Linux And Private Cloud Administration On Ibm Power Systems Training

Red Hat Linux and Private Cloud Administration on IBM Power Systems Specialization including: 1. Fundamentals of Red Hat Enterprise Linux.

Apple Authorized Service Provider