Michael Thurau Email and Phone Number

Corresponds with the employer to verify information to complete the combination & transfer of experience. Responds (verbally &/or in writing) to inquiries from employers, legislators, trade associations, other state agencies, BWC personnel, or employer representatives.Access workers’ compensation insurance systems (core suite), rates & payments & other data bases to resolve customer questions and issues. Reviews groupings of employers with same or similar exposure based on rules governed by the national council of compensation insurance (NCCI

➢ Answer client questions about different discount programs and help them navigate BWC paperwork andpolicy.➢ Monitor and resolve underwriting issues regarding combined policies and the transfer of claims betweenpolicies.➢ Form fully credible groups with actuarially fair discounts to maximize client savings.➢ Complete studies analyzing the premium impact of specific claims according to different scenarios.➢ Form cost savings strategies with claims examiners to minimize claim cost impact to future premiums

Delegate tasks to claim assistants with clear instructions.Maintain accurate records regarding details of customer contact.Handle time-sensitive documents, phone calls, and tasks accurately and efficiently.Manage claims to keep clients informed of claim changes and minimize claim premium impact.Appeal BWC and IC orders within established timeframes

Conducts cost benefit analyses based on the level of risk present at a job site.Maintains record of work-site evaluations to ensure that they are up to date and detailed.Researches client safety procedures and OSHA citation history.Writes weekly reports on total bills paid and spending trends.

Process payroll for Surge associates nationwide.Instruct branches on payroll submission processes and correct submission errors.Ensures compliance with wage withholding orders and garnishments.Serves as a resource for issues regarding payroll, taxes, deductions and bonuses.