Michael Tiley Email & Phone Number

Qualifications and Areas of Experience• BTEC Level 4 IT Communications (HND Equivalent)• Experience with Continuous Process Improvement methodologies• Experience with Integration of Projects into standard business services• Understanding of Agile methodologiesI currently work in a fast developing environment with a focus on improving current processes through lean methodologies and implementing automation technologies. I am well used to working within strict time frames while providing in depth feedback in a clear and concise manner. Previously I have been involved integrating two teams to drive improved response of incidents at the point of contact, along with aligning disparate goals into a single cohesive system of metrics.Further areas of development• Scripting and automation• Problem Management