Michael Timms Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Notable project completions-4 successful office-wide Autopilot/Intune migrations for locations in Alberta and B.C.-Migration of Access frontend SQL database to VM to facilitate physical AD shutdown-Planning and deployment of Box data local backups to NASResponsibilities-Office 365 administration-Autopilot/Intune migration support-VOIP administration-Inventory management-Infrastructure maintenance and support-Printer support-Onsite and remote user support-User hardware support-Warranty services-Application support-AV servicesTechnology used in roleServer OS-Windows Server 2019Software-Microsoft Office 365-Microsoft SQLServer 2016 and 2008-Microsoft Sharepoint-Microsoft Intune-Microsoft Autopilot-Okta-Box-Yardi-RingCentral-ZScaler-Mimecast-Yealink meeting room devices-Adobe Creative Suite-GoToResolve/Expert/Assist-Remedy ticketing systemHardware-Dell, and HP laptops and desktops-Cisco network infrastructure-Cisco APs and WIFI devices-RICOH printers

Carseland, Alberta, Canada

Notable project completions-Laptop and desktop replacement for over 100 usersResponsibilities included-Virtual and physical server administration and maintenance-Onsite and remote support for users-Office 365 administration-VOIP administration-Inventory managementTechnology used in roleServer OS-Windows Server 2012, 2016, 2019Software-Microsoft Office 365-Microsoft SQLServer 2016, 2012, and 2008-Microsoft Sharepoint-BlueBeam-VEEAM-Symantec-Mitel-ServiceDesk Ticketing and Asset TrackingHardware-Dell, and HP servers-Dell, Lenovo desktops and laptops-Cisco network infrastructure-Cisco APs and WIFI devices

Calgary, Alberta, Canada

Completed Full Stack Developer certification course

Calgary, Alberta, Canada

Responsibilities included-IT infrastructure project planning and deployment-Virtual and physical server maintenance across multiple clients including VMWare and Hyper-V-Onsite and remote system administration and escalation support including some out of Calgary locations-Office 365 administration for multiple clients-VOIP system administration and support for multiple clients-Escalation support for help desk-Administration and support for numerous industry specific applications across multiple clientsTechnology used in roleServer OS-Microsoft Windows Server 2016, 2012, and 2008Software-Microsoft Office 365-Microsoft SQLServer 2016, 2012, and 2008-Microsoft Sharepoint-Symantec and Sophos AV-ConnectWise ticketing and management-LabTech management and remote access-Microsoft Windows 10-VMWare and Hyper-V virtualization platforms-Avaya, Mitel, Cisco, and Shoretel VOIP systems-VEEAM BackupHardware-Dell, and HP servers-Dell, HP, and Lenovo desktops and laptops-Dell, HP, Cisco, and Fortinet network infrastructure-Cisco, and Fortinet APs and WIFI devices

Calgary, Alberta, Canada

Notable project completions-PRI to SIP Migration for 3x locationsResponsibilities included-IT infrastructure project planning and deployment-Virtual, and physical server farm maintenance and support-Over 100 VMWare servers across 4 ESX hosts-Office 365 administration-Mitel phone system administration and support-Avaya phone system administration and support-Cisco phone system administration and support-Escalation support for proprietary applicationsTechnology used in roleServer OS-Microsoft Windows Server 2012, and 2008Software-Microsoft Office 365 w/Azure-Microsoft SQLServer 2012, 2008-Microsoft Sharepoint-TrendMicro AntiVirus-ServiceDesk Ticketing and Asset Tracking-Microsoft Windows 7,8,8.1,10-VMWare-Avaya VOIP-Mitel VOIP-Cisco VOIPHardware-CenturyLink MPLS Network-HP Servers-Dell and HP Desktops/Laptops-Nutanix HCI

Calgary, Alberta, Canada

Notable project completions-East/West Canada virtual data centres using VMWare-Pompany-wide OS patching initiative using WSUS-Preferred server topology across Canada via LANDesk-PRTG network monitoring service across infrastructureResponsibilities included-IT infrastructure project planning and deployment-Virtual, and physical server farm maintenance and support-Over 100 VMWare servers across 5 ESX hosts-Developer SQL support including database administration and software deployment-Office 365 administration-LANDesk administration and support-Avaya phone system administration and supportTechnology used in roleServer OS-Microsoft Windows Server 2012, and 2008Software-Microsoft Office 365 w/Azure-Microsoft SQLServer 2012, 2008-Microsoft Sharepoint-LANDesk-Symantec AntiVirus-Smartsheet-Microsoft Windows 7,8,8.1,10-VMWare-Avaya IP OfficeHardware-Radiant MPLS Network-HP Servers-IBM Desktops/Laptops-Nimble SAN

Calgary, Alberta, Canada

Responsibilities included-Triage tickets coming into the international help desk then distribute tickets throughout the team-Reply to and complete incoming tickets within set SLA's, including remote locations and services-Hardware and software procurement and deployment-Management and procurement of hardware including cell phones-Part of infrastructure on-call rotation-Migration to then management of online fax services-Boardroom installation and maintenance including audio and visual devices-Provisioning of new hardware including computers/peripherals, printers-Administration of Mitel VOIP system-Completion of various infrastructure projects-Work with all service providers to maintain optimal service and supportTechnology used in roleServer OS-Microsoft Windows Server 2012, and 2008Software-Microsoft Office 365 w/Azure-Microsoft SharePoint 2013-Microsoft SQLServer 2012, 2008-Microsoft CRM-TeamViewer-Kaspersky Antivirus-TeamworkDesk-Microsoft Windows 7,8,8.1,10-VMWare-ArcGIS-Mitel MiVoice Business, MiCollab-Android, iOS, BlackBerryHardware-Mitel VOIP

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada