With over 8 years of experience as a senior director of customer services and client support, I am a passionate leader who excels at operations, global scaling, project management, and service delivery. I have a master's degree in leadership, which helps me to engage and build relationships with diverse stakeholders, from customers to executives.I led the customer services team at BetterCloud, a leading provider of SaaS and cloud solutions for enterprises. I am responsible for designing and executing strategies, opening new markets, managing complex projects, and driving operational improvements and customer experience results. I also develop and motivate high-performing teams, leveraging my excellent communication and problem-solving skills. My mission is to deliver exceptional customer service that supports BetterCloud's growth and vision.