Michael Tinnish Email & Phone Number

Regina, Saskatchewan, Canada

· Average sale consistently top 3 in the district. · Launched online promotion of the store, products, work culture via social media.· Loss prevention - shrink at 0% and exceed minimum requirements. · Reduced waste by 5%, below allowed threshold. Implemented store level analysis and inventory adjustments.· Maintained a consistent customer experience through Covid-19 store and government regulations.· Scheduling to ensure coverage and balanced based on sales targets.· Supported employee development through coaching, mentorship, and training initiatives.· Retained employee base and promoted within through improving staff knowledge and skills.· Strong connection with potential staff candidates through networking.· Established relationships with peer managers in other store locations.· Initiated store digital displays, consultation counter and in-store customer focused events.· Concern resolution from clients and education to staff.

· Brought the store to visual standards. Ability to adjust displays within a non-standard floor plan.· Exceeded sales targets through coaching, training, and incentive strategies.· Sourced out and recruited strong candidates for various vacant positions.· Promoted internal staff once their knowledge and skills were further developed.· Identified and addressed staff performance issues while following company / HR guidelines.· Internal relationships with other departments to ensure a seamless customer experience.· Recognized mentor and consultant to store management in other locations.· Discussions with facility management regarding proactive loss prevention measures.· Going above and beyond to problem solved to address customer escalations.· Collaborated with head office for unique visual displays in common area of the mall.

Regina, Saskatchewan

· Key contributor during store opening. Mapped out hiring / training timeline and facilitating hiring fairs.· Head of visual display and store layout.· Merchandizing liaison for inventory employees and sales floor staff.· Responsible for leading inventory counts, audits, and compliance.· Coached and built employee skills to advance in leadership positions.· Developed and trained employees to ensure a consistent customer experience.

· Developed a strong team through training and skill advancement.· Ensured that visual displays were adapted to reflect the company vision.· Established long term relationship with client base.· Worked with internal alteration department to ensure client expectation requests were completed.· Resolved customer concerns at first point of contact.· Instituted a supportive plan to exceed KPI targets. · Actioned marketing events and sale promotions.· Promoted merchandise through fashion show events and movie productions.· Utilized mall facility displays in common area.· Confirmed that transport loss prevention requirements were met.

Regina

· Flexible management of several store locations.· Collaboration with other managers in remote locations.· Scheduling planning and adjustments based on sales projections.· Responsible for hiring / onboarding for multiple locations and positions.· Empowered staff to task visual display maintenance, and tidy work environment. · Implemented store sale incentives with input from staff.

Regina

· Promoted from keyholder to Assistant Manager. Performed managerial duties to support store and manager.· Worked with staff on daily store duties.

Education record

Certificate In Professional Cooking, Professional Cooking