I have a team of direct sales representatives reporting to me driving key Initiatives into our customer base of key account customers. Focus areas are new business deliverables, cross sell strategies into customers, driving and maintaining revenue growth and avoiding customer loss/ churn.Developing and managing new and ongoing business opportunities for the telecommunications division at Doc X, with includes sales management of customers with various levels of revenue opportunities and different market segments. The acquisition of new accounts represents a significant proportion of the role duties. Critical Responsibilities:To take full ownership of maximizing sales and product mix through this defined channel partnerDevelop and strengthen a sustainable relationship with assigned customers, taking proactive action via customer visits and verbal/written communication in order to address customer concerns, encourage timely renewals of services and promote up-sell opportunities when available.Identify and qualify new customers and new opportunities on an ongoing basis. Ensure the Weekly Key Performance Indicators are updated and accurate, Submit Maintenance expense forecast one week –prior to month endProvision existing and potential customers with sales proposals, marketing literature and up-to-date service and facility information in a clear, concise, comprehensive and timely manner. Assist and action with the preparation of the budgets and forecastsMaintain a thorough and complete knowledge of the communication’s services and new product offeringsDeveloping and implementing sales-driven actions, including a Sales and Revenue Plan, to meet or exceed the sales group’s objectives, including current revenue and backlog goals.Identify and coordinate any technical assistance to facilitate the establishment of capacity requirements for customer base and new customers

To assist Nashua Central in achieving the monthly and annual telecommunication targets through support and guidance• Assist Nashua in dealing with strategic partners in the telecoms space.• Ensuring each individual is trained and understand the full product suite that Nashua Central Offer• Compiling detailed Account Plans to understand the business and the potential for retaining and growing sales • Present 3 month forecast to Executive Level• Manage the pipeline on a weekly basis• Meet and exceed sales and profitability targets, as well as retention and acquisition targets, by providing an exceptional customer-centric service• Provide input into the long-term budget and plan (1-2 years) for the assigned time frame ensuring that strategies provide targeted growth.• Reviewing performance, developing actions with directors and managers and providing feedback • Define and manage the day to day execution of sales and service processes, through constant training and implementation of new ideas and derive forms of action based on challenges encountered• Major account development for strategic client relationships (established and/or emerging)• Lead account strategy for assigned major accounts working closely with disciplines/functional leadership• Day to day relationship management pre, during and post client engagement• Ambassador role representing fibre / telecommunication service offering • Intimate understanding of client business strategy, product group/service offering and operating structures

Active selling of entire product portfolio, cross-selling, up-selling, identifying potential, (database and consulting)* Development and drive of a sales strategy and targets* Strategic client management and group-wide positioning of the company as strategic partner* Account planning and implementation of account strategy on my own initiative* Ongoing analysis of client needs and decision parameters and identification of critical factors, securing business growth and development* Managing the order process through established internal acceptance procedures* Maintaining accurate records of all opportunities* Maintaining a thorough on-going knowledge of the company's product offerings* Maintaining thorough knowledge of market requirements and trends* Provision of ongoing training on new products and services to existing clients to optimize system usage* Build and maintain long-term client relationships by delivering ongoing support and assistance* Assisting the Finance Department in following up on payments* Development and deliverance of presentations to prospective clients* Arrangement of appointments contacting potential customers, identifying information security needs* Completion of a weekly / monthly sales reports

Business Development- Approach possible new clients and focusing on existing clients to enhance the current network as to ensure business growth and development* Project Management* Strategic Planning- Business planning to ensure growth in market share, marketing and brand development, driving the sales strategy and targets* Client Liaison- Client relationship management with current network and with clients and building of a successful sales team- All relevant information regarding training, change management, stock levels, general administration* Targets and Goal Setting- Targets were set for Telecoms and were followed up, reviewed weekly and monthly and adjusted accordingly* After Sales- Customer Service Index

* Daily and weekly meetings with admin, sales and technical staff* Weekly report to Senior Management* Source, interview and appoint Sales Executives* Establish telesales outbound call centre to set appointments Sales Executives* Customer Relationship Management* Establish inbound call centre to serve client base regarding changes to their website and general enquiries* Corporate Sales* Assisting Sales Executives in negotiation and closing process* Development of Sales Strategy, setting targets to secure business growth and development* Budgeting and Financial Management for Branches* Sourcing of Business Premises* Appointment of Personnel (Branch Manager and Sales)* Training of Personnel* Driving of Sales Strategy and Targets* Sourcing of front-end products* Planning and Implementing sales strategies* Customer Relationship Management for the whole region* Corporate Sales* B2B development with corporate clients in the region* Motivational incentives* Sourcing and Purchasing of all equipment* Human Resourcing