Michael Messer Email & Phone Number

Akron, Ohio, United States

Service Technician responsible for installation and maintenance of commercial laundry and dry-cleaning equipment.

Rockville, Maryland, United States

• Printer/Copier vendor management
• Worked closely with vendors to facilitate moves, adds, and changes to the multifunction printer fleet across Gannett.
• Assisted the customer with multifunction printer relocations and network configurations
• Participated in a workstation refresh project. Assisted users with the configuration of new laptops utilizing Windows Autopilot and ConnectWise
• Tracking delivery and return of assets, updating the CMDB
• Helpdesk Support including monitoring and resolving Service Desk ticket queue, interacted with employees to resolve issues

Canton, Ohio, United States

• Worked closely with vendors to facilitate moves, adds, and changes to the MFP fleet across Gannett
• Assisted the customer with MFP relocations and network configurations accordingly
• Participated in a workstation refresh project
• Assisted users with the configuration of new laptops utilizing MS Autopilot and ConnectWise
• Tracking delivery and return of assets, updating the CMDB accordingly
• Monitored Service Desk ticket queue, assisted employees with incidents and requests

Gatehouse Ohio Newspapers

• Manage network, systems and infrastructure for Gatehouse Ohio Newspaper group (3 daily and 1 weekly newspapers)
• Maintain and enhance local systems to work in alignment with larger corporate initiatives
• Management of local AD network, IT systems (phone and computer) and user equipment (both PC and Macintosh), DHCP, DNS, Group policy, Security, Remote Desktop
• Integration of IT systems with Press production equipment
• Help desk support - assisted employees with incidents and requests
• SOX Compliance - work with auditors to maintain SOX compliance

Bsa, Studio Art, Ceramics, Art History

Activities and Societies: Tau Kappa Epsilon Majored in studio art and Art History

Education record