Michael Messer Email & Phone Number

Akron, Ohio, United States

Service Technician responsible for installation and maintenance of commercial laundry and dry-cleaning equipment.

Rockville, Maryland, United States

• Printer/Copier vendor management• Worked closely with vendors to facilitate moves, adds, and changes to the multifunction printer fleet across Gannett.• Assisted the customer with multifunction printer relocations and network configurations• Participated in a workstation refresh project. Assisted users with the configuration of new laptops utilizing Windows Autopilot and ConnectWise• Tracking delivery and return of assets, updating the CMDB• Helpdesk Support including monitoring and resolving Service Desk ticket queue, interacted with employees to resolve issues• Manage local facility network and systems, assist corporate network/security teams

Canton, Ohio, United States

• Worked closely with vendors to facilitate moves, adds, and changes to the MFP fleet across Gannett• Assisted the customer with MFP relocations and network configurations accordingly• Participated in a workstation refresh project • Assisted users with the configuration of new laptops utilizing MS Autopilot and ConnectWise• Tracking delivery and return of assets, updating the CMDB accordingly• Monitored Service Desk ticket queue, assisted employees with incidents and requests• Manage local facility network and systems, assist corporate network/security teams• Assisted with migration of onsite phone system to corporate managed Vonage VOIP/Grandstream phones• Assisted with migration of local Active Directory network to Corporate managed network/Wifi

Gatehouse Ohio Newspapers

• Manage network, systems and infrastructure for Gatehouse Ohio Newspaper group (3 daily and 1 weekly newspapers)• Maintain and enhance local systems to work in alignment with larger corporate initiatives• Management of local AD network, IT systems (phone and computer) and user equipment (both PC and Macintosh), DHCP, DNS, Group policy, Security, Remote Desktop• Integration of IT systems with Press production equipment• Help desk support - assisted employees with incidents and requests• SOX Compliance - work with auditors to maintain SOX compliance

Bsa, Studio Art, Ceramics, Art History

Activities and Societies: Tau Kappa Epsilon Majored in studio art and Art History

Education record