Managing day to day operations and insuring profitability

As territory manager my goal is to concentrate on increasing Oracle’s sales in Guinea Conakry, Liberia and Sierra Leone, Niger, Tchad, Mali, CAR.My role involves sustaining customer relationships in order to meet sales goals. Building relationships with key customers is one of the most important parts of my job description. Meeting with clients to hear about their concerns with the company product is key to me for an effective liaison. The key is to elaborate a sales strategies that incorporate tenacious customer management and building sincere relationships with clients. Excellent communication skills as well as proper command of the local language and the ability to effectively use conversation to secure key company goals is critical. My role also involves being able to be a consultant to the clients, giving out clear advice on how they can better use the company's products or services to enhance their businesses.

Helping partners to get the most out their partnership with Microsoft by making them own Microsoft value proposition to their various customers as well as providing a complete range of services.

•Pro-actively prospect into new and existing customers. •Co-ordinate and direct demand generation activity through close engagement with Oracle Marketing. •Develop pipeline and revenue creation strategies with VAR’s and VAD’s across key accounts •Implement Oracle on Oracle Red Stack strategy in named account along with Software counterparts XLOB •Work closely with Oracle Channels partner on market coverage and pipeline progression•Selling Technology product portfolio and cloud solutions in different geographical markets•Develop effective customer/partner oriented strategies to drive revenue, enhance loyalty with satisfaction, and manage relationship with global & regional system integrators.* Account and territory planning, including weekly Forecasts & Pipeline Management•Ensuring proper Channel compliance. ( Contracts, Accreditation , Planning & Training)* Successfully overachieved by 136% for FY12 - Identified opportunities, create strategic business plans and monitored execution and implementation.- Monitored competition activities and market trends and used this information to maximize revenue and customer satisfaction.

Organize meetings with new and established clients and perform sales and pre-sales presentations that provide clients and partners with information about Microsoft Solution Stack. Follow up with Partners and Customers to answer questions and resolve concerns. Provide to Partners customized readiness program for early technology adoption and ability to innovate on Microsoft Platform, define for partners Go To Market strategy and channel building training by hosting and performing mass presentations, boot-camps and workshops. Generate referrals through marketing and digital marketing, build personal relationships with each client and close sales by signing agreements.

• Account PlanningObtain Partners or industry information that assists in responding to Partner’s needs and requirements. Capitalises on industry knowledge and Partner contacts to uncover future business opportunities. Respond to competitive threats in order to maximise Microsoft’s Partner retention rate. Understand the formal and informal decision making process within each of the Partners. Recognises the Partner’s key challenges in their business operations and identify Microsoft solutions to meet Partners area of need. Identify new opportunities within current Partners, utilizing specialised internal resources, to grow Microsoft revenue, profitability and overall market share.• Relationship ManagementDevelop meaningful business relationships based on mutual value and trust with individuals at various levels within Microsoft and the Partner. Effectively advise and influence Partners through consultative selling techniques. Responds constructively to minimise difficult or negative issues and partners with internal support groups to ensure total customer care. Create an internal network of relationships with peers, management and internal sales support groups in providing value-added solutions and best in class service for Partners.• Account Maintenance & Management. Ensure each Partner has an account plan, which is being managed and executed effectively. Respond to Partner needs as issues related to product quality, service level performance, deliver or inventory levels arise, but also look for opportunities in which i can provide additional value. Track growth / decline within Partners. Manage the day-to-day operations associated with servicing a Partner. Recruit new Partners as needed to achieve the financial targets and expand Microsoft business.

A fast paced inside sales company in Information Technology industry with over 2,000 employees and over $200 Million in annual revenues. Performed sales and pre-sales presentations and POCs for clients. Followed up with clients to answer questions and generate referrals.Maintaining with existing partners a very healthy business relationship presenting them with the latest trend within the ITC industry identifying new clients and working with them on establishing a very strong " supplier - dealer" partnership helping various clients with the sourcing of rare equipment and servicing them when needed Extensive sale and marketing of various ITC products within those channel Optimizing the overall sale performance of the Midrand branch of Light Edge Technology.

• Develop partners through additional competencies• Assist partners through the MSPP programmatic• Increase Microsoft’s knowledge of their partners, positioning Microsoft for a deep and more partner-relevant relationship• Drives engagement, partner readiness and supports through-partner marketing initiatives for GTMs / campaigns as appropriate to the partner’s competency• Responsible for maintaining the data integrity of the dedicated partner accounts and contacts; accuracy and clarity of data entered in the designated CRM tool • Selectively recruits new partners into the Microsoft Partner Program and strives to increase the business relationship of existing partners through increased certification levelling • Follows escalation / transfer and complaints procedures and works within defined SLA (Service Level Agreements); sets appropriate partner expectations• Provides support for new recruits and openly shares best practices for the benefit of the Tele-PAM community• Ability to build strong partner relationships, through business development skills to grow Microsoft revenue or “influence” (for non-revenue partners)• Structured thinking to plan partner contact, assimilate partner needs and connect with appropriate partner program benefits • Self motivation to drive personal performance to achieve business targets and strive for continuous improvement• Strong negotiation skills; ability to influence and prove value • Excellent communication skills including clear and concise verbal and written business communication• Highly focused on partner satisfaction and their contact experience with Microsoft; sensitive and empathetic to their issues/concerns• Ability to work at high levels of accuracy in information management and data entry• Commitment to self-development and learning• Computer literate and proficient with Microsoft Office applications.

• Staff management (work output according to functions, time keeping)• Approval of annual leave forms and leave in lieu of work• Appointment of staff (consideration of C.Vs, interview and hiring of casuals interview of permanents)• Ordering stock daily as required according to usage, needs, customer requests• Insuring stock availability (two week cycle for high priority items)• Pre-build computer systems for the general public• Approving and amending (where needed) sales orders• Receiving and processing of stock invoices• Merchandising, research according to customer’s needs and requests, market releases (internet, E-mail, suppliers), customer’s needs• Insuring that a conducive atmosphere prevail at all time• Monitor the various departments of the branch, approve, negotiate or decline sales orders, approve or decline credit notes• Resolve customer conflicts. • Planning and co-coordinating stock takes and inventories. • Compiling and analyzing weekly, monthly and yearly reports in order to improve the overall performance of the branch.