Michael Toledo Email and Phone Number

Global Team Lead over PMS Integrations and Support at Travelclick. - Collaborate on all technical/interface matters with teams from NORAM, EMEA and ASPAC regions. - Provide global technical expertise on hotel and customer facing applications, deployment assistance and operational best practices working with hotel based software. - Project manage, scheduling and coordinating integrations between Channel Managers, Revenue Management Systems, and Property Management Systems with iHotelier.- Manage relationship between Technical/Development Teams for collaboration on fixes on defects and better the product through enhancements.

•Manage Channel Management Sync implementation activities,including working with Online Travel Agencies and Hotel PMS and CRSsystems.• Ensure all setup and configuration adheres to TravelClick’s BestPractices and optimizes the functionality of the services.• Ensure that implementations are completed within the establish timeframes and that quality standards are always upheld.• Maintain the status of implementations in required tracking systems sothat all personnel are aware of implementation progress.

• Provided technical assistance, review and analyzed log files,implemented small software changes, responded to product supportinquiries, create examples of error situations.• Provided help with certified interfaces between the Trust CRS, hotelsand other systems and independently roll out small projects.• Handled PMS implementations according to the TRUST CRS guidelines