Michael Tolson Email & Phone Number

Manages the delivery of Customer First Service Excellence. Responsible for the administration of sales, service, operational efficiency, risk applications, internal control and HR management activities to meet bank objectives for the branch. Develops a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. Reports to the Retail District Executive. Responsibilities • Analyzes branch expenses and implements strategies to reduce overhead • Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Bank • Focuses on increasing Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures • Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships, managing the Business & Personal Clients portfolio • Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities • Oversees CCG/BCG tool and manages employees sales initiative • On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence, to develop new business and to retain or expand ex • Participates in branch functions and community activities to promote bank's image and growth ensuring that the Bank maintains a strong local presence • Takes responsibility for delivering Customer First Service Excellence which meets and exceeds the customer’s expectations •

Listed skills include Customer Service, Teamwork, Sales, Management, and 12 others.

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  University Of Massachusetts Lowell

  Business Administration And Management, General