Security & Information Technology ServicesSecurity and Classified ComputingProvide technical support for AOS classified and unclassified computing facilities including, desktop software applications, support existing hardware, and identify new hardware needs, including the ability to calibrate a variety of output and input devices. Service as the Information System Security Officer (ISSO) for closed areas Provide hardware /software support and integration for department… Show more Security & Information Technology ServicesSecurity and Classified ComputingProvide technical support for AOS classified and unclassified computing facilities including, desktop software applications, support existing hardware, and identify new hardware needs, including the ability to calibrate a variety of output and input devices. Service as the Information System Security Officer (ISSO) for closed areas Provide hardware /software support and integration for department level projects. Meet with project managers to understand project scope and priorities. Identify and coordinate the procurement of required hardware/softwareSupport multipurpose Windows-based client systems with standard office tools, analysis tools, and desktop software. Provide technical support for department and project resources located in APL data centers; support existing hardware; and identify new hardware needsProvide technical guidance and participate in collaborative activities with AOS systems administrators, facility managers, and facility administrators to ensure close coordination, cooperation, and consistency in AOS computing and facility processes and proceduresExperience with desktop office products, database administration, and scientific applications. Experience with Macintosh OS, Windows server operating systems, including Active Directory, DNS, etc.ISSO duties for closed areas. Show less

•Track and log calls with the CA and ServiceNow call tracking software•Troubleshoot, install and maintain Windows, and Macintosh OS with some Linux•Provide phone/onsite support of clients in administrative, scientific, and research based environments using both Windows and Macintosh OS and software•Implement system-wide upgrades of software to the lab•Configure and support Dell hardware, Blackberry and iPhone mobile devices•Configure peripherals such as printers and… Show more •Track and log calls with the CA and ServiceNow call tracking software•Troubleshoot, install and maintain Windows, and Macintosh OS with some Linux•Provide phone/onsite support of clients in administrative, scientific, and research based environments using both Windows and Macintosh OS and software•Implement system-wide upgrades of software to the lab•Configure and support Dell hardware, Blackberry and iPhone mobile devices•Configure peripherals such as printers and scanner.•Troubleshoot and maintain system hardware such as motherboards and internal/external devices, and Cisco VoIP phones•Install and support software including Adobe Acrobat Pro, MS Office 2003/2007/2010, Internet Explorer, MATLAB (all versions), Entrust Encryption, and Symantec Enterprise Protection •Collaborate with ISSO and Incident Response Teams in finding and cleaning any compromised computer system and Blackberry devices•Develop working knowledge articles for the CA and ServiceNow ticket system•Troubleshoot issues with encrypting emails and sending/receiving digitally signed emailsService Desk Escalation Team:•Bridge a gap between the Service Desk and Operations groups•Assist the Call Center with tickets of a more difficult nature. Show less

•Track and log calls with HEAT and Remedy call tracking software.•Troubleshoot, install and maintain Windows XP, NT, Win2K, Win98/95 and Macintosh OS.•Provide onsite support of clients in administrative, scientific, and research based environments using both Windows and Macintosh OS and software.•Implement system-wide upgrades of hardware and software.•Configure and install Dell workstations, laptops, and Blackberry devices.•Install peripherals such as printers, scanners… Show more •Track and log calls with HEAT and Remedy call tracking software.•Troubleshoot, install and maintain Windows XP, NT, Win2K, Win98/95 and Macintosh OS.•Provide onsite support of clients in administrative, scientific, and research based environments using both Windows and Macintosh OS and software.•Implement system-wide upgrades of hardware and software.•Configure and install Dell workstations, laptops, and Blackberry devices.•Install peripherals such as printers, scanners, and SCSI devices.•Troubleshoot and maintain system hardware such as motherboards and internal/external devices.•Install and support software including Adobe Acrobat Pro, Corel WordPerfect 9-11, Filemaker Pro, MS Office 2000/XP/2003, Novell Client, Novell Zenworks, Novel Application Explorer, Pointsec Laptop Encryption, Internet Explorer and Firefox.•Collaborate with ISSO and Incident Response Team in finding and cleaning any compromised computer system using Symantec Anti-Virus and Ad-Aware.•Install and support scientific applications such as SPSS 13-14, SAS 7-9, and Sigmaplot 8.•Developed working knowledge of Windows Vista. Show less

•Provided telephone support to assist clients with setups, questions, and problems in the office and field. •Troubleshot problems for Windows 2000/NT and Mac OS, network and local printers, passwords, hardware, and software. •Taught hardware class to new analysts joining the desk. •Escalated cases and collaborated with other help desks to provide assistance for the client•Member of the Help Desk Hardware team: Responsibilities included troubleshooting problems on other helpdesk… Show more •Provided telephone support to assist clients with setups, questions, and problems in the office and field. •Troubleshot problems for Windows 2000/NT and Mac OS, network and local printers, passwords, hardware, and software. •Taught hardware class to new analysts joining the desk. •Escalated cases and collaborated with other help desks to provide assistance for the client•Member of the Help Desk Hardware team: Responsibilities included troubleshooting problems on other helpdesk personnel’s computers or printers and the ordering of new equipment. Show less