A Professional Liaison between field technicians and customers nationwide. Distributing jobs to field technicians. Managing the workload of field technicians throughout the Eastern portion of the country. Interacting with customers to keep them informed of the status of their assigned field technician’s arrival. Relaying necessary job information to the field technician and Resolving any customer service issues. Providing World Class Customer service to our employees and customers.

Distribution Operations Supervisors manage the day to day operation of our 24/7, 400,000 sq. ft. refrigerated warehouse in Jessup, MD.

Transportation Operations Supervisors work in a team environment of dispatchers coordinating the timely delivery of product from Giant's Distribution Center to our chain of 168 grocery stores in Maryland, Washington DC, Virginia and Delaware.

As a Dispatch Coordinator you must possess excellent accuracy with oral and written communication skills. Be proficient with AS400 , GUI and drag and drop maps. Develop and Build a team oriented environment focusing on employee morale as well as daily lunch and break schedules. Create complete operations reporting on weekly and monthly basis to Regional Dispatch Manager. Manage High priority Water Restoration tickets. Make logistical decisions with service responses times and communicates and works with Call Center , Branch and Regional managers with delays or closures in our daily operations. Monitor dispatch team performance and work with newly trained dispatchers to ensure their success. Use daily creative thinking to improve dispatch processes and recognize areas of opportunity to enhance dispatch productivity. Supervise dispatchers to ensure company policies are being followed. Use daily problem solving with branch and call center personal resolving any customer service issues Providing World Class Customer service to our employees and customers. Reports to Region Dispatch Manager.

A Professional Liaison between field technicians and customers nationwide. Distributing jobs to field technicians. Managing the workload of field technicians throughout the Eastern portion of the country. Interacting with customers to keep them informed of the status of their assigned field technician’s arrival. Relaying necessary job information to the field technician and Resolving any customer service issues. Providing World Class Customer service to our employees and customers.

Gather and report logistical information daily performing audits of overall Overnight "RUSH" Dispatch Division performance (I.e., driver payroll , cost per package , on time percentages) ensuring quality, cost effective and timely service and reporting to senior management. Route, map and troubleshoot package manifestation and reconciliation for route drivers. Supervising Overnight "RUSH" Same Day delivery drivers, dispatching, routing and/or planning (i.e., equipment breakdowns, weather emergencies, report and record all driver accidents etc.) daily. Report customer delivery requests and provide delivery reports to high volume clients utilizing XDispatch software, Excel, Microsoft Word & Outlook. Speak directly to customers concerning and negotiating rates for services and contract drivers based on business needs. Provide billing inquires, package delivery estimations and proof of delivery to clients as needed upon request. Take on additional responsibilities as assigned or needed by senior management

Gather and report logistical information daily performing audits of overall Overnight "Routed" Delivery Division performance (I.e., driver payroll , cost per package , on time percentages) ensuring quality, cost effective and timely service and reporting to senior management. Route, map and troubleshoot package manifestation and reconciliation for routed drivers. Supervising routed drivers, dispatching, routing and/or planning (i.e., equipment breakdowns, weather emergencies, report and record all driver accidents etc.) daily to senior management. Report customer delivery requests and provide delivery reports to high volume clients utilizing XDispatch software, Excel, Microsoft Word & Outlook. Speak directly to customers concerning and negotiating rates for services and contract drivers based on business needs. Provide billing inquires, package delivery estimations and proof of delivery to clients as needed upon request. Take on additional responsibilities as assigned or needed by senior management.

Supervising drivers, dispatching, planning (i.e., equipment breakdowns, weather emergencies, report and record all driver accidents etc.) daily. Report customer delivery requests and provide delivery estimates. Speak directly to customers concerning and negotiating rates for services and contract drivers based on business needs. Provide billing inquires and proof of delivery to clients as needed upon request. Take on additional responsibilities as assigned or needed by senior management.

Developing knowledge of company products, policies, procedures, and underwriting requirements .Understanding real estate appraisals, title reports, and real estate transactions .Informing prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures Analyzing detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk .Receiving customer applications, quoting the rate and points, and completing follow-up activities with the registration lock-in .Developing and maintaining a high degree of visibility for WFHM in the marketplace .Performing miscellaneous duties as needed and required

Managed and processed home mortgage loans and refinances. Reviewed and analyzed loan program packages for preliminary approval or denial in accordance with company guidelines and credit ratings. Responsible for responding to incoming and outgoing generated leads partnering with Lending tree. Discussed pricing and rates, assuring all customer and business needs are met in timely manner. Worked directly with processors and Underwriters to achieve accurate loan processing before closing. *Funded 4.2 million in six months (6/2006-12/2006)*08/2006 1st Place Funding Units (11 Units)*08/2006 1st Runner up Funding Volume ($1,963,000 million)*11/2006 Certified Gold Leaf Seal Lending Tree Officer *About Lending Tree Gold Leaf Seal Loan OfficersThe Gold Leaf Seal is designed to recognize outstanding loan officers and is the cornerstone of the Lending Tree loan officer certification program. This award is presented to an elite group of loan officers who have provided exemplary service to Lending Tree consumers.

As a Concrete core drilling technician I was directly involved in removing a cylinder – called a core – of material from a wall, floor, or ceiling using heavy duty drilling equipment specific for the job able to cut concrete. Concrete core drilling can be called for in a wide variety of applications, such as plumbing, HVAC, cabling for indoor and residential projects, roadway and slab holes for drainage, rebar tie-ins, and doweling drilling for industrial projects. It can also be used for quality analyses of materials and to allow for the installation of recessed lighting. Concrete core drilling services can be used to create new pipe penetrations to provide access for a wide variety of applications, from plumbing to steamfitting to electrical work.

Selling New and used vehicles providing customer service and satisfaction. Followed up on internet and phone sales leads. Responsible for setting up appointments for potential vehicle consumers. Answered inbound and outbound sales’ calls utilizing a multi-line system. Managed and approved applications. Maintained strong knowledge base of automobile financing and vehicle makes and models. Processed and saved information using Excel, and Windows

Selling New and used vehicles responsible for professionally promoting automobile products to walk-in customers. Achieved ten or more sales per month. Worked directly with Sales Manager to assure company and customer satisfaction.

Sold Coca Cola brands and additional products to establish accounts also Ordered and sold products at customer locations. Determined stores' product needs and replaced inventory levels as needed. Transported products utilizing company vehicle. Maintained Point of Sale advertising as appropriate for account. Executed and closed all sales calls. Providing world class customer satisfaction and account management.

Warehouse Employee of the month August & October 1998. Responsible for physical handling of product, materials, supplies and equipment. Maintain orderly and clean work area in compliance with Company safety and sanitation requirements. Operate industrial power equipment( fork lift , electric pallet jack) .Restock and replenish as appropriate orders for bulk big box stores. Perform general maintenance. Ensure compliance with regulatory and company policies and procedures. Fill in for other positions as needed. Perform general warehouse/production/cooler service duties. Periodic bending, kneeling, lifting of 50+ pounds and climbing.

As the Manager on Duty, responsible for supervising and coaching Customer Service Representatives to create a positive customer experience while achieving sales results. Job Duties and Responsibilities: Directs employees in the creation of a positive customer experience that includes a proactive interaction and immediate resolution of customer issues as needed. Has the responsibility for meeting sales goals for their shift set by the store manager. Responsible for assigning individual shift goals to employees and following up with each of them to ensure delivery of goals. Coaches and develops CSR's on their shift per standard and as needed. Ensures that proper inventory, cash controls, and loss prevention procedures are in place and followed. Processes administrative tasks as needed including reviewing and taking action on daily reports. Ensures store appearance and merchandising is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards. Perform other duties as assigned.